Caryna Schneider
Lake Havasu City,Arizona
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Ability to lead with compassion, ensuring safe and positive outcomes in high-stress situations.
Overview
9
9
years of professional experience
Work History
Special Needs Child Caregiver
Self-employeed
05.2022 - 10.2024
- Autism and ADHD understanding and support
- Provided emotional regulation to help through transitions and meltdowns
- Ensured child safety through diligent supervision and adherence to established protocols.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Managed meal preparation, grocery shopping, routine cleaning, appointment scheduling and other home management tasks
- Enhanced child's social skills by organizing group activities and promoting positive interactions.
- Organized structured routines for daily activities, creating a sense of predictability and stability for the child.
Server
Cracker Barrel
06.2019 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Assistant Manager
IHOP
07.2016 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Server / Crew Chief
IHOP
06.2015 - 07.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Handled customer complaints and acted as manager on duty when the manager was out.
Education
High School Diploma -
Lake Havasu High School
Lake Havasu City, AZ05.2009
Skills
- Time Management
- Problem-Solving
- Hiring and Training
- Business Administration
- Customer Service
- Multitasking
- Employee Coaching and Mentoring
- Guest Engagement
Timeline
Special Needs Child Caregiver
Self-employeed
05.2022 - 10.2024
Server
Cracker Barrel
06.2019 - 04.2022
Assistant Manager
IHOP
07.2016 - 06.2019
Server / Crew Chief
IHOP
06.2015 - 07.2016
High School Diploma -
Lake Havasu High School
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