Caryn S Hubbard
Akron,OH
Summary
Polite and professional Communicator successful in applying strong communication and problem-resolution skills to each customer issue. A solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections—self-motivated and true team player.
Overview
18
18
years of professional experience
Work History
Cashier
Acme Fresh Market
2021.10 - 2022.03
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Communicator
Infocision Managment
2004.02 - 2019.03
- He collaborated with employee engagement groups to develop and execute communications strategies for internal events.
- Strengthened team productivity with effective project management and clear communication guidelines.
- Advised executive leadership on communication strategies that aligned with business objectives while maintaining authenticity.
- Implemented training workshops designed to enhance employee communication skills both internally and externally within the organization.
- Mentored junior staff members in best practices for effective communication techniques, enhancing overall team performance.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Collaborated with employee engagement groups to develop and execute communications strategies for internal events.
Education
Certificate of Completion - Pharmacy Assistant
Stark State College
Canton, OH03.2003
Certificate Of Completion Diploma - Nail Technician
Parisian Beauty Academy, Paul Mitchell Partner School
Hackensack, NJ05.2000
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
Timeline
Cashier
Acme Fresh Market
2021.10 - 2022.03
Communicator
Infocision Managment
2004.02 - 2019.03
Certificate of Completion - Pharmacy Assistant
Stark State College
Certificate Of Completion Diploma - Nail Technician
Parisian Beauty Academy, Paul Mitchell Partner School
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