Summary
Work History
Skills
Timeline
Generic
Caryona  Whitehead

Caryona Whitehead

Franklin

Summary

Dynamic Learning Ambassador and Shift Lead Manager with a proven track record at Amazon SNC3 and Bojangles. Excelled in adapting teaching methods and leading transitions to virtual learning, enhancing student comprehension by employing innovative strategies. Skilled in collaborative learning and effective feedback delivery, significantly boosting employee performance and customer satisfaction.

Work History

Learning Ambassador

Amazon SNC3
  • Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an ambassador.
  • Implemented innovative teaching methods, resulting in increased student comprehension and retention.
  • Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
  • Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
  • Promoted a positive learning environment by establishing clear expectations and fostering strong communication with trainees.
  • Boosted employee performance and confidence by providing regular constructive feedback and coaching.
  • Led transition to virtual learning platforms, ensuring uninterrupted training during remote work periods.

Shift Lead Manager

Bojangles
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Skills

  • Adaptive learning
  • Peer mentoring
  • Learning styles
  • Collaborative learning
  • Training facilitation
  • Feedback delivery
  • Group and individual instruction

Timeline

Learning Ambassador

Amazon SNC3

Shift Lead Manager

Bojangles
Caryona Whitehead