Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cary T Self

Stow,MA

Summary

Global business leader prepared to drive strategic growth and innovation. Adept at building and leading high-performing teams, maximizing efficiency, and delivering measurable outcomes. Strong expertise in global market expansion, operational excellence, and navigating complex challenges with agility. Known for fostering collaborative environments and adapting to evolving business needs.

Overview

23
23
years of professional experience

Work History

Global V.P. Customer Experience and Education

CustomerGauge
08.2019 - Current
  • Drove innovation by identifying new product and service opportunities that align with customer needs and market trends, leading to an increased sales performance of 106% Net Retention.
  • Created two new departments of high-performing teams through effective recruitment strategies, robust training programs, and clear communication of company vision and goals to meet the growing needs of the customer.
  • Achieved continuous improvement through regular assessment of internal processes, systems, and performance metrics against industry benchmarks.
  • Cultivated a culture of excellence by setting high-performance expectations, rewarding outstanding achievements, and providing continuous feedback to drive improvement across all aspects of the organization.
  • Deployed an on demand digital academy os internally published content with over 300 participating companies and organizations. https://customergauge.com/customergauge-academy

Sr. Director of People Development and Guest Experience

Areas, Inc.
06.2011 - 08.2019
  • Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions resulting in over 3 million dollars in additional revenue annually.
  • Grew company profits and reduced employee turnover by actively recruiting top-tier candidates from diverse backgrounds while implementing robust training programs for skill development across all levels of staff members.
  • Developed strong relationships with key industry partners along with inter department peers, fostering collaboration and mutual growth opportunities, impacting the company's market share.
  • Instituted and enhanced employee development and training resources to refocus staff and align processes with business objectives.
  • Created a global wide rewards and recognition program, encouraging employees at all levels to contribute to profit growth. https://academy.customergauge.com/learn/video/how-to-win-hearts-minds-across-your-organization

Regional Manager / New Store Trainer

Game Stop Inc.
06.2008 - 06.2011
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members resulting in multiple awards for top performing districts and region.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Mentored and developed high-potential employees for dozens of leadership roles through individualized career development plans and opportunities for growth.

Regional Sales Training & Visual Setup Manager

west elm (Williams-Sonoma, Inc)
09.2006 - 06.2009

Corporate Sales Trainer & Store Manager

The Container Store
09.2002 - 10.2005

Education

Bachelors - English, Public speaking, creative writing, entrepreneurial course

Florida International University
Miami, FL

Certified - Train the Trainer

Development Dimensions International
Miami, FL

Certified - Insight of employee behavior, Handling difficult situations, and maximizing team resources

Baker’s Human Resource Workshop
Newark, NJ

Skills

  • Effective strategic leadership
  • Change management expertise
  • Multi-national culture consultant
  • Recruitment expertise
  • Process optimization
  • Data-driven decision making
  • Leadership development
  • Strategic budget management
  • Organizational strategy development
  • Partnership development

Timeline

Global V.P. Customer Experience and Education

CustomerGauge
08.2019 - Current

Sr. Director of People Development and Guest Experience

Areas, Inc.
06.2011 - 08.2019

Regional Manager / New Store Trainer

Game Stop Inc.
06.2008 - 06.2011

Regional Sales Training & Visual Setup Manager

west elm (Williams-Sonoma, Inc)
09.2006 - 06.2009

Corporate Sales Trainer & Store Manager

The Container Store
09.2002 - 10.2005

Certified - Train the Trainer

Development Dimensions International

Certified - Insight of employee behavior, Handling difficult situations, and maximizing team resources

Baker’s Human Resource Workshop

Bachelors - English, Public speaking, creative writing, entrepreneurial course

Florida International University

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