Cas Mills
West Jordan,UT
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Territory Sales Manager
Rocky Mountain Lifts
09.2023 - Current
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Organized time efficiently to maximize daily outreach efforts while also maintaining detailed records of all interactions and account information in CRM system.
- Negotiated prices, terms of sales and service agreements for all product lines.
- Met customer service expectations through problem resolution, daily communication and follow-up.
Warranty Administrator
Ditch Witch Of The Carolinas
06.2022 - 04.2023
- Managed daily operations and oversaw a team of technicians, ensuring high-quality workmanship and timely completion of assigned tasks.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Processed claim paperwork and followed up on missing information to complete processing.
- Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
R & D Technician
Teraflex
03.2021 - 04.2022
- Tested research and development components and systems to evaluate performance and identify issues or concerns.
- Improved prototype designs through meticulous attention to detail and rigorous testing procedures.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Tracked and recorded parts and labor costs related to each service write up.
- Diagnosed and repaired problems with electrical and mechanical systems.
Assistant Parts Manager
Thermo King
06.2019 - 02.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Submitted reports to senior management to aid in business decision-making and planning.
- Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
- Streamlined parts inventory management through diligent tracking and recordkeeping.
- Conducted regular audits of parts inventory to minimize discrepancies and maintain accurate records for financial reporting purposes.
Inside Sales Representative
Ahern Rentals
11.2014 - 04.2019
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
- Set up new accounts, established customer credit and set up payment methods.
- Maintained accurate billing by invoicing accounts correctly.
Education
Technical Degree - Diesel Technology
Tooele Applied Technology College
Tooele, UT05.2004
High School Diploma -
Hunter High School
West Valley City, UT06.2003
Skills
- CRM Software
- POS System proficiency
- Professional Customer Service
- Multitasking and Organization
- Lead prospecting
- Teamwork and Communication
- Inventory Management
- Technical knowledge
- Order Management
- Suspension Diagnostics
- Welding Techniques
- Attention to Detail
- Dispatching
- Scheduling
Timeline
Territory Sales Manager
Rocky Mountain Lifts
09.2023 - Current
Warranty Administrator
Ditch Witch Of The Carolinas
06.2022 - 04.2023
R & D Technician
Teraflex
03.2021 - 04.2022
Assistant Parts Manager
Thermo King
06.2019 - 02.2021
Inside Sales Representative
Ahern Rentals
11.2014 - 04.2019
Technical Degree - Diesel Technology
Tooele Applied Technology College
High School Diploma -
Hunter High School
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