Cas-sha Jackson
Parkton,NC
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems, multitasking and keeping team members engaged during their shifts . Well-organized in planning schedules and maximizing workflows to accomplish overall company objectives.
Overview
7
7
years of professional experience
Work History
Shift Manager
McDonald's
Fayetteville, NC
06.2020 - Current
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Provided coaching and guidance to team members when necessary to improve performance.
- Trained new employees on company policies, procedures, and job responsibilities.
- Responded quickly and effectively to emergency situations as they arose.
- Assisted in resolving escalated customer service issues in a timely manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Crew Member
McDonald's
Fayetteville, NC
10.2017 - 06.2020
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Drove team success by quickly completing assigned tasks.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
West Montgomery High School
Mount Gilead, NC05-2014
Skills
- Team Leading
- Critical thinking
- Excellent communication
- Multitasking
- Problem-solving
- Hiring and recruiting
- Escalation handling
- Customer support
- Customer satisfaction
References
References available upon request.
Timeline
Shift Manager
McDonald's
06.2020 - Current
Crew Member
McDonald's
10.2017 - 06.2020
High School Diploma -
West Montgomery High School