Summary
Overview
Work History
Education
Skills
Timeline
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Casalyn Baldwin

Alexandria,VA

Summary

Passionate, personable, and exceptionally adaptable, I am a hospitality quality assurance professional with a relentless commitment to elevating guest experiences. With a profound love for the hospitality industry and a proven track record of ensuring exceptional service delivery, I bring a unique blend of skills and expertise to every project. Through meticulous attention to detail and a keen eye for identifying areas of improvement, I am committed to staying current with industry trends, implementing emerging technologies to deliver innovative event solutions, creating unforgettable moments and delivering exceptional value to clients.

Overview

4
4
years of professional experience

Work History

Sales Coordinator

Marriott
Washington, DC, DC
01.2024 - Current
  • Prepare monthly reports on sales activities, revenue, expenses, and other key metrics.
  • Build and update PACE Reports, GRC Reports, response grids and citywide calendars when necessary.
  • Assist with budgeting, forecasting, and tracking of sales performance, ensuring departmental goals are met.
  • Process business correspondence and creates contracts and other booking documentation as required.
  • Utilize CRM systems for accurate data entry and relationship management.
  • Research industry trends to inform strategic planning decisions related to marketing initiatives.
  • Manage client relationships by responding promptly to inquiries and addressing any issues that arise during the course of a sale.
  • Develop long-term partnerships with lucrative business customers by delivering service excellence throughout each customer experience.
  • Assist with additional hotel coverage as needed, such as front desk and breakfast.

Business Solutions Advisor

Deloitte
Alexandria, VA
09.2022 - 09.2023
  • Evaluated quality standards, guidelines, and best practices for all aspects of the guest experience, including accommodations, food and beverage service, cleanliness, safety, and customer service
  • Conducted regular inspections and audits of various departments and areas within the establishment to assess compliance with quality standards
  • Ensured that the establishment complies with all relevant industry regulations, health and safety standards, and local ordinances
  • Ensured training and educational programs for staff is conducted and documented to ensure they understand and are consistently delivering quality service and standards
  • Developed and maintain SOPs and KPIs that outline the steps and protocols to follow in various situations to ensure consistency and quality
  • Promoted a culture of continuous improvement, encouraging staff to innovate and find better ways to enhance the guest experience and operational efficiency
  • Prepared regular reports and presentations for senior management, summarizing quality performance, guest feedback trends, and recommendations for improvement.

Administrative Coordinator

Fooda
Chicago, IL
01.2021 - 08.2022
  • Supported Fooda events in a variety of capacities, including: being onsite to set-up, tear down, clean equipment and site areas, problem-solve, and ensure high quality set-up and customer experience
  • Utilized specialized software programs, such as menu design and catering software, to create visually appealing and customized menus for events
  • Problem-solved for issues such as incorrect orders, late deliveries, late restaurant arrivals, or incorrect email communication
  • Provided real-time onsite customer service to resolve issues promptly directly with the consumer
  • Collaborated with the restaurant's marketing team to promote event services through various channels, such as social media, email marketing, and the restaurant's website
  • Gathered feedback from clients and guests after events to assess their satisfaction and identify areas for improvement
  • Facilitated audits of restaurant event set-up to ensure consistency and high quality

Education

Masters of Arts: Global Hospitality Leadership -

Georgetown University
District Of Columbia
05.2024

Bachelors of Science: Psychology -

Liberty University
08.2020

Skills

  • Hospitality and Guest Services
  • Written and Verbal Competence
  • Quality Assurance
  • Problem-solving
  • CRM
  • Salesforce (Delphi)
  • eRFP Systems
  • FOSSE
  • TrueView
  • Microsoft Office Suite

Timeline

Sales Coordinator

Marriott
01.2024 - Current

Business Solutions Advisor

Deloitte
09.2022 - 09.2023

Administrative Coordinator

Fooda
01.2021 - 08.2022

Masters of Arts: Global Hospitality Leadership -

Georgetown University

Bachelors of Science: Psychology -

Liberty University

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Casalyn Baldwin