Ca'Sanda Walker Nixon
Saint Petersburg,FL
Summary
Results-driven professional with strong organizational skills and a proven ability to manage multiple projects accurately. Team player skilled in time management and problem-solving, committed to achieving team goals and taking on additional responsibilities. Dedicated to delivering high-quality work while maintaining a positive attitude.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Medicare Express
St. Petersburg, Florida
09.2025 - Current
- Facilitated customer satisfaction through clear communication and effective problem-solving.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Documented customer interactions in company database to support ongoing service improvements.
- Processed customer account changes using proprietary software to streamline account management.
Associate
Marshalls
Riverview, FL
12.2023 - Current
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented upselling techniques that enhanced sales of promotional items and add-ons
- Managed high-volume checkout lanes during peak hours, ensuring accurate and speedy transactions
- Processed customer transactions, accurately handling cash, credit cards, and electronic payments
Driver
Lyft And Uber
San Francisco, CA
06.2018 - 02.2024
- Planned routes using GPS and navigation tools to ensure timely deliveries.
- Delivered goods and products to customers punctually and in excellent condition.
- Upheld company reputation by maintaining professional and friendly demeanor during deliveries.
- Followed all relevant traffic laws and safety regulations.
Jewelry Sales Consultant
Diamonds International
Saint Petersburg, FL
05.2021 - 07.2022
- Greeted customers and efficiently assisted with locating merchandise and recommending suitable options to enhance shopping experience.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Arranged merchandise in appealing displays to attract customers and encourage sales.
- Replenished merchandise from inventory during downtime to maintain product availability for customers.
- Completed store opening and closing procedures as per company guidelines.
Owner/Operator
The Spot Private VIP Bar & Grill
Atlanta, GA
09.2012 - 01.2017
- Directed daily business operations to ensure smooth functionality.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Coordinated business budget planning, administration, accounting, purchasing, and payroll to meet financial requirements.
- Established foundational processes for business operations.
- Developed training programs and motivated employees to enhance daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
Bar Assistant Manager
Faces Lounge
Marietta, GA
04.2008 - 12.2011
- Enhanced customer service by training staff, overseeing operations, and resolving issues to improve overall guest experience.
- Resolved escalated customer concerns promptly and effectively, fostering satisfaction and loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Consulted with managers to organize special events and promotions.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
Mortgage Loan Officer
Kingdom Dominican
Apopka, FL
01.2000 - 08.2008
- Conducted credit analysis to evaluate borrower risk and inform lending decisions.
- Managed loans from application to closing, ensuring compliance and timely processing.
- Cultivated customer relationships to improve satisfaction and retention.
- Getting all paperwork ready and verified for closings.
- Setting up all arrangements for inspections and appraisals.
Education
College in Business -
San Jose State University
San Jose, CA05.1976
Skills
- Customer Relationship Management
- Retail Sales
- Cash Handling
- Inventory management
- Order Supplies
- Stocking and replenishing
- Driving and Transportation
- Hospitality
- Staff Training
- Organizational skills
- Cost Management
Websites
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customer Support Specialist
Medicare Express
09.2025 - Current
Associate
Marshalls
12.2023 - Current
Jewelry Sales Consultant
Diamonds International
05.2021 - 07.2022
Driver
Lyft And Uber
06.2018 - 02.2024
Owner/Operator
The Spot Private VIP Bar & Grill
09.2012 - 01.2017
Bar Assistant Manager
Faces Lounge
04.2008 - 12.2011
Mortgage Loan Officer
Kingdom Dominican
01.2000 - 08.2008
College in Business -
San Jose State University