Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casandra Acuna

Dallas,TX

Summary

Highly motivated and committed Pre-PA student with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

8
8
years of professional experience

Work History

Medical Assistant

Prism Dermatology
07.2019 - 10.2023
  • Assisted Physician with various procedures, improving patient treatment outcomes and satisfaction.
  • Amplify clinic efficiency by assisting physicians with routine procedures and surgeries.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures for PRP.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Provided support to staff during busy clinic days.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Handled insurance claims processing efficiently, reducing delays in coverage approval for treatments.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Front Desk Receptionist

Daniel Witheiler, M.D.
07.2015 - 11.2018
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.

Education

Associate of Applied Science -

Navarro College
Corsicana, TX
08.2017

High School Diploma -

Grand Prairie High School
Grand Prairie, TX
07.2015

Bachelor of Science -

University of North Texas At Dallas
Dallas, TX
08.2021

Phlebotomy

CCI Training Center, Inc. - Arlington
Arlington, TX
07.2020

Skills

  • Patient Care Focused
  • Bilingual
  • Health and safety management
  • Process improvement
  • Healthcare IT Systems

Timeline

Medical Assistant

Prism Dermatology
07.2019 - 10.2023

Front Desk Receptionist

Daniel Witheiler, M.D.
07.2015 - 11.2018

Associate of Applied Science -

Navarro College

High School Diploma -

Grand Prairie High School

Bachelor of Science -

University of North Texas At Dallas

Phlebotomy

CCI Training Center, Inc. - Arlington

Similar Profiles

CREATE PROFILE
Casandra Acuna