Summary
Overview
Work History
Education
Skills
Timeline
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Casandra Baxter

Las Vegas,NV

Summary

Proven achiever in customer service, I elevated satisfaction ratings at Partell Specialty Pharmacy by mastering CRM software and leveraging exceptional complaint resolution skills. My collaborative efforts at TJX Companies enhanced team targets, showcasing my ability to foster relationships and efficiently process payments.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Partell Specialty Pharmacy
Las Vegas, NV
08.2024 - 11.2024
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Updated databases with new and modified customer data.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Sales Associate

TJX Companies
Las Vegas, NV
01.2023 - 08.2024
  • Worked with fellow sales team members to achieve group targets.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered incoming telephone calls to provide store, products and services information.
  • Developed trusting relationships with customers by making personal connections.
  • Provided accurate information about products, prices and services.
  • Described merchandise and explained use, operation and care.
  • Computed purchases and received and processed cash or credit payment.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

Medical Assisant - Medical Assisant

UEI College
Los Angeles, CA
04-2008

High School Diploma -

Paramount High School
Paramount, CA
06-2005

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Promotional support
  • CRM software
  • Reading comprehension
  • Payment processing
  • Paperwork processing
  • Customer service

Timeline

Customer Service Representative

Partell Specialty Pharmacy
08.2024 - 11.2024

Sales Associate

TJX Companies
01.2023 - 08.2024

Medical Assisant - Medical Assisant

UEI College

High School Diploma -

Paramount High School

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Casandra Baxter