Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casandra Burns

Georgetown,DE

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Friendly and reliable offering the best customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Reliable employee seeking a job position. Offering excellent communication and good judgment.

Trustworthy and dedicated employee with over 20 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.

Overview

14
14
years of professional experience

Work History

Key Holder/ Cashier

Back Bay Liquors
06.2018 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.

Health Care Aide

Harbor Healthcare And Rehabilitation Center
01.2016 - 06.2018
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Answered call lights and supported patient comfort and safety.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as walking.
  • Developed rapport to create safe and trusting environment for care.
  • Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment. (Was not allowed to clean blood spills)

Store Manager

Burns Pet Shop
04.2006 - 01.2015
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Education

High School Diploma -

South Dade Senior High School
Homestead, FL
06.2000

Skills

  • Identification Checks
  • Social Perception
  • Issue Resolution
  • Inventory Management
  • Customer Relations
  • Shipment Procedures
  • Guest Inquiries
  • Liquor Law Compliance

Timeline

Key Holder/ Cashier

Back Bay Liquors
06.2018 - 03.2020

Health Care Aide

Harbor Healthcare And Rehabilitation Center
01.2016 - 06.2018

Store Manager

Burns Pet Shop
04.2006 - 01.2015

High School Diploma -

South Dade Senior High School

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Casandra Burns