Casandra Capozzi
North Tonawanda
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Food Service Director
St. John Lutheran School - Wrightstown
10.2018 - Current
- Developed and implemented food service policies and procedures.
- Supervised the daily operations of the kitchen, cafeteria, and catering services.
- Monitored inventory levels to ensure that adequate supplies were available at all times.
- Ensured compliance with local health codes and other applicable regulations.
- Conducted regular inspections of kitchen equipment to maintain a safe work environment.
- Assisted in menu planning and recipe development according to customer preferences.
- Scheduled staff shifts and managed payroll records for hourly employees.
- Maintained accurate records of sales, labor costs, food costs, and waste management data.
- Implemented best practices for food preparation techniques, storage methods, and portion control.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees to perform duties.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Resolved problems or concerns to satisfaction of involved parties.
- Assisted staff by serving food and beverages or bussing tables.
Server
Payne's Restaurant
02.2010 - 01.2011
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Bartender/ Server
Dwyers Irish Pub
03.2007 - 01.2010
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
High School Diploma -
Cardinal O'Hara High School
Tonawanda, NY06-2007
Skills
- Positive and professional
- Guest Engagement
- Strong Work Ethic
- Reliable and responsible
- Multitasking Abilities
- Customer satisfaction
- Problem-solving abilities
- Effective communication
- Adaptability and flexibility
Education and Training
other
Timeline
Food Service Director
St. John Lutheran School - Wrightstown
10.2018 - Current
Server
Payne's Restaurant
02.2010 - 01.2011
Bartender/ Server
Dwyers Irish Pub
03.2007 - 01.2010
High School Diploma -
Cardinal O'Hara High School
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