CaSandra Carter
Salisbury,NC
Summary
Quality Assurance professional with extensive experience at Westlake Royal Building Supplies, specializing in implementing quality standards and improving process efficiency. Demonstrated expertise in data collection and customer service, resulting in enhanced product quality and client satisfaction. Proficient in Microsoft Excel and effective communication, fostering team collaboration and operational excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Quality Assurance
Westlake Royal Building Supplies
Spencer, NC
11.2024 - 03.2025
- Provided quality assurance for all contracted services.
- Developed internal procedures for quality assurance purposes.
- Implemented quality assurance standards across all departments.
- Monitored production processes for quality assurance purposes.
- Inspected outgoing shipments for quality assurance purposes.
- Monitored supplier performance for quality assurance purposes.
- Inspected molded parts for quality assurance purposes.
- Monitored quality assurance activities in the department.
- Followed established protocols for quality assurance processes.
- Checked inbound shipments for quality assurance purposes.
- Conducted quality assurance checks on agent performance.
- Checked finished products for quality assurance purposes.
- Performed quality assurance testing on compounded preparations.
Shelter Attendant Associate
Rowan Helping Ministries
Salisbury, USA
11.2022 - 07.2024
- New Guest Intake Information
- Random drug screening
- Metal detection
- Laundry
- Breathalyzer test on daily entry
- Documentation and dispersal of daily medications
- Head counts and walk thru
- Maintenance of the shelter registry and daily turnover logs
- Responded promptly to resident complaints and ensured their comfort during their stay.
- Monitored facility security cameras on a regular basis ensuring safety protocols are being followed.
- Offered emotional support to individuals experiencing homelessness or distress due to personal circumstances.
- Ensured all areas of the shelter were clean and organized at all times.
- Adhered to health regulations when handling food items for meal preparation.
Assembler/Machine Operator
DAIMLER FREIGHTLINER TRUCKS
Cleveland, USA
02.2014 - 04.2020
- Installation of steps and rails.
- Installation of hoods, fenders, and cowl panels.
- Installation of cabs, knight systems, and rocker panels.
- Electrical tie-up.
- Identify problems that may affect product quality and take corrective action when required.
- Collaborate with team members to optimize workflow processes within the department.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Operate machines such as drill presses and saws to cut or shape parts during assembly.
- Maintain accurate inventory records of all materials used in the manufacturing process.
- Operated precision tools and equipment to perform dimensions without error.
- Completed accurate assembly work by positioning and aligning components.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
Collections Representative
Statewide Collection Services
Salisbury, USA
05.2016 - 02.2018
- Collection of medical debt.
- Data Entry.
- High vol. Of outbound calls.
- Researched account information to ensure accuracy of records.
- Negotiated repayment terms with customers in accordance with company policy.
- Processed payments received by mail, phone or online transactions.
- Advised debtors on payment options and set up payment plans.
- Upheld privacy and security requirements for customer information.
- Handled contracts and payments on accounts.
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Monitored aging reports to prioritize collection efforts on overdue accounts.
Assembler/Production
Freightliner/Daimler
Cleveland, USA
07.2014 - 03.2016
- Installation of steps and rails
- Installation of hoods, fenders, cowl panels
- Installation of cabs, knight systems, rocker panels
- Electrical tie up
Asst. Mgr
Family Dollar
China Grove, USA
11.2012 - 07.2014
- Opening & Closing of the day paper work
- Maintaining safe and cash registers
- Cleaning & Stock
Data Entry
Office Team
Winston-Salem, USA
01.2012 - 09.2012
- Data Collection for Auto, Home, & Life Insurance quotes
- Maintenance of customer records
- High volume of inbound calls
- Data Entry
- Customer Retention
CSR Supervisor
Priority Search Services
Shrewsbury, USA
06.2010 - 11.2011
- Supervision of eight residential and commercial title searchers.
- High volume of inbound and outbound calls.
- Tracking and expedition of orders through fax, e-fax, email, phone, and web.
- Monitoring of the American Flood System.
- Customer retention.
- Trained new customer service representatives on company policies and procedures.
- Monitored customer service team's daily activities and provided feedback.
- Assisted with resolving escalated customer service complaints.
- Conducted regular staff meetings to discuss CSR performance issues.
- Provided guidance on responding to customer inquiries in a timely manner.
- Resolved conflicts between customers and clients and CSRs effectively and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of client interactions for future reference purposes.
- Monitored phone calls to provide feedback and coaching.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Assessed team member performances by delivering one-on-one coaching to promote better service.
- Addressed customer inquiries to increase customer satisfaction ratings.
Data Entry
Protection One
Manasquan, USA
02.2005 - 03.2010
- High volume of inbound and outbound calls.
- Dispatch of authorities: Fire, Medical, and Police.
- Maintenance of customer records.
- Data Entry
- Monitoring of Two-Way Voice Systems.
- Monitoring of emergency alert systems.
- Event Planning.
- Performed data entry into various electronic systems.
- Ensured accurate data entry into computer systems.
- Assisted with data entry tasks when needed.
- Performed data entry into internal systems as needed.
Education
High school diploma -
Skills
- Microsoft Excel
- Microsoft Word
- Customer service
- Cold Calling
- Event Planning
- Data Collection
- Machining
- Assembly
- Warehouse Experience
- Packaging
- Dispatching
- Typing
- Cash handling
- Negotiation
- Windows
- Microsoft Access
- Order fulfillment
- Microsoft Office
- Communication skills
- Front desk
- Multi-line phone systems
- Cash register
- Clerical experience
- Phone etiquette
- Cleaning
- Management
- Microsoft Outlook
- Sewing
- Quality assurance
- Team collaboration
- Process monitoring
- Time management
- Quality assurance testing
- Quality assurance checks
- Quality assurance and control
- Quality assurance requirements
- Quality checks
Certification
Driver's License, 02/01/23, 03/01/31
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Quality Assurance
Westlake Royal Building Supplies
11.2024 - 03.2025
Shelter Attendant Associate
Rowan Helping Ministries
11.2022 - 07.2024
Collections Representative
Statewide Collection Services
05.2016 - 02.2018
Assembler/Production
Freightliner/Daimler
07.2014 - 03.2016
Assembler/Machine Operator
DAIMLER FREIGHTLINER TRUCKS
02.2014 - 04.2020
Asst. Mgr
Family Dollar
11.2012 - 07.2014
Data Entry
Office Team
01.2012 - 09.2012
CSR Supervisor
Priority Search Services
06.2010 - 11.2011
Data Entry
Protection One
02.2005 - 03.2010
High school diploma -
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