Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casandra Coats

Bessemer,AL

Summary

Customer-oriented General Manager with 25 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Determined manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.

Overview

10
10
years of professional experience

Work History

General Manager\ FSD

TRIO Community Meals
06.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.

General Manager

GA Foods
08.2022 - 06.2023
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

General Manager

Intown Properties
04.2022 - 08.2022
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Assistant Unit Manager

GA Foods
03.2021 - 05.2022
  • Developed and maintain operational guidelines for staff.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Set schedules for [Number] staff by planning and designating shifts and hours.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inventoried food products and associated materials on monthly basis.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.

Assistant Manager

Crestline Hotels And Resorts
05.2018 - 03.2021
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Operations Manager

Hyatt Place Hoover
05.2015 - 05.2018
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Investigated and resolved departmental non-conformances.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

No Degree -

T.A. Lawson State Community College
Birmingham, AL

High School Diploma -

Shades Valley High School
Irondale, AL
05.1993

Skills

  • Department Oversight
  • Records Organization and Management
  • Supplier Monitoring
  • Hiring and Onboarding
  • Program Optimization
  • Problem Anticipation and Resolution
  • Performance Monitoring and Evaluation
  • Management Training
  • Financial Statement Review
  • Policy Development and Enforcement
  • Focus and Follow-Through
  • Performance Improvement
  • P&L Responsibility
  • Supervision and Training
  • Client Account Management
  • Lead Generation Management
  • Results Summarization
  • Profit and Loss Control
  • Profit and Loss
  • Site Cleanup
  • Desktops, Laptops and Mobile Devices
  • Materials Planning and Logistics
  • Content Workflow
  • Facility Renovation
  • Guest Satisfaction
  • P&L Administration
  • Word Processing
  • Microsoft PowerPoint

Timeline

General Manager\ FSD

TRIO Community Meals
06.2023 - Current

General Manager

GA Foods
08.2022 - 06.2023

General Manager

Intown Properties
04.2022 - 08.2022

Assistant Unit Manager

GA Foods
03.2021 - 05.2022

Assistant Manager

Crestline Hotels And Resorts
05.2018 - 03.2021

Operations Manager

Hyatt Place Hoover
05.2015 - 05.2018

No Degree -

T.A. Lawson State Community College

High School Diploma -

Shades Valley High School

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