Cooking, Catering, Racing, and Fishing
Hi, I’m
Casandra Coats
Food Service Director
Birmingham,AL
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in forklift regulations and procedures. Systematic Logistics Coordinator possessing outstanding organizational and time management abilities. Bringing 15 years of vast experience facilitating and monitoring supply chain operations. Polished in coordinating daily activities to track and analyze locations, movement of inventory, finished goods and raw materials. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
15
years of professional experience
4
years of post-secondary education
Work History
TRIO Community MealsBirmingham, AL
General Manager of Food Service
06.2023 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
GA FoodsBirmingham, AL
General Manager
07.2020 - 06.2023
Job overview
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Established team priorities, maintained schedules and monitored performance.
Crestline HotelsBirmingham, AL
General Manager
02.2014 - 06.2020
Job overview
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
HyattHoover, AL
Assistant Manager
01.2010 - 02.2014
Job overview
- Managed multiple tasks and met time-sensitive deadlines.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Implemented and developed customer service training processes.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Skills
- Verbal and Written Communication
- Worker Training
- Safety Training
- Inventory Control
- Work Area Inspection
- Kitchen Staff Supervision
- Attention to Detail
- Problem-Solving
- Punctual and Dependable
- Problem Solving
- Materials Handling
- Logistics Process Improvement
- Items Inspection
- Team Guidance and Management
- Work Delegation and Tracking
- Analytical Thinking
- Coaching and Mentoring
- Motivational Leadership
- Schedule Coordination
- Progress Tracking
- Customer Needs Assessment
- Delivery Scheduling
- Materials and Supply Allocation
- Cost Reduction
- Hiring standards
- Cost controls
- Recipes and menu planning
- Workflow planning
- Safe food handling
- Recruitment
- Food plating and presentation
- Kitchen staff coordination
- Kitchen equipment operation and maintenance
- Budgeting
- First Aid/CPR
- Excellent Communication
- Analytical and Critical Thinking
- Organization and Time Management
- Planning and Coordination
Education
Shades Valley High SchoolIrondale, AL
High School Diploma
09.1989 - 05.1993
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of 41 in the development of Delivery optics.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 45 staff members.
- Resolved product issue through consumer testing.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Interests
Languages
English
Native language
Software
Excel
POS
EAN
OPTIMIZE
WORD
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid sick leaveWork from home optionPersonal development programsTimeline
General Manager of Food Service
TRIO Community Meals
06.2023 - Current
General Manager
GA Foods
07.2020 - 06.2023
General Manager
Crestline Hotels
02.2014 - 06.2020
Assistant Manager
Hyatt
01.2010 - 02.2014
Shades Valley High School
High School Diploma
09.1989 - 05.1993
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