Casandra Cooper

• Handle confidential and sensitive information with discretion and tact.
• Manage executive calendar, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintain confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Serve as a liaison between Fire departments to facilitate effective communication with L&I.
• Provide professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Screen calls and emails and respond accordingly to support executive correspondence.
• Prepare and edit presentations on behalf of executive for both internal meetings and external conferences.
• Improved office efficiency by implementing new filing systems and document management processes.
• Streamline executive communication by managing emails, phone calls, and scheduling appointments.

• Worked to build relationships with customers and built potential for additional sales.
• Developed relationships with clients for increased loyalty and repeat business.
• Boosted sales by consistently engaging with customers and addressing their needs effectively.
• Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
• Negotiated contracts skillfully, securing favorable terms for both company and client.
• Enhanced product knowledge by attending training sessions and staying current with industry trends.
• Implemented effective sales strategies to maximize revenue generation.

• Developed a craft class program, designing the crafts, organize the class and teaching the class to 12 plus seniors.
• Scheduled movies, entertainment, and other special events.
• Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
• Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
• Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
• Engaged residents through events, small groups, and personal attention.
• Encouraged social interaction among residents by designing opportunities for group projects, discussion groups, game nights, and other shared experiences.
• Coordinated off-site activities and accompanied residents throughout excursions.

Supervise and coordinate workflow for all major accounts, and all snack services programs

• Developed and implemented 'Remote breakroom "a new division of the business in response to Covid-19" driving over 60% (during 2020 and 2021) of the organization's revenue.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
• Developed new employees and on-going performance assessment of current employees.
• Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company's reputation.
• Managed all RFP's from start to finish. Took the initiative to develop a safety program: creating checklists, forms, training materials
• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
• Mentored departmental team, boosting efficiency, success and morale among employees.
• Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
• Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Built a strong rapport with key decision-makers within client organizations, fostering trust and long-lasting partnerships.
• Consistently met or exceeded sales targets by proactively identifying opportunities for business development,
• Established open lines of communication among team members through regular meetings that fostered collaboration towards shared goals.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
• Managed a diverse portfolio of clients across various industries, demonstrating adaptability and expertise in catering to specific needs.
• Developed a keen understanding of industry trends by participating in conferences and networking events which allowed me to provide better solutions for our clients.
• Established performance and service goals and held associates accountable for individual performance.
• Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
• Led presentations showcasing company services to prospective clients, successfully securing new business deals and expanding market reach.
• Implemented training programs for new team members, ensuring seamless integration into the organization and rapid onboarding.
• Conducted periodic evaluations of team performance resulting in continuous improvement in service delivery and higher client satisfaction.
• Coordinated closely with account management teams to ensure smooth transitions between sales process completion and ongoing relationship maintenance.
• Identified potential upselling opportunities and presented tailored service offerings to existing clients, resulting in revenue growth.
• Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
• Improved team efficiency, organizing regular skill-building workshops.
• Implemented client onboarding process, ensuring smooth transition and setting stage for long-term relationships.
• Negotiated with vendors to reduce costs, enabling provision of additional services to clients without increasing prices.
• Facilitated cross-departmental collaboration to address complex client issues more effectively.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Developed high quality winning proposals for existing customers and potential clients
• Provided administrative support to 14 plus Sales Executives along with assisting other sales teams regarding project preparation, administration, and overall communication.
• Reviewed RFP requirements meticulously to ensure accurate interpretation of client needs before initiating proposal development efforts.
• Coordinated responses to any clarifications or amendments required by clients post-submission, demonstrating adaptability and commitment to client satisfaction.
• Collaborated with sales resources and set timeframes for project deliverables in response to requests for proposals.
• Managed multiple complex bids simultaneously, effectively prioritizing tasks and resources to meet deadlines.
• Provided regular updates on bid progress to senior management, ensuring transparency and accountability throughout the process.
• Streamlined communication channels between departments involved in the bidding process, reducing response times and increasing efficiency.
• Enhanced team productivity by creating effective templates for proposals, presentations, and other documentation.
• Implemented robust quality assurance processes for all submitted proposals, minimizing errors and enhancing overall presentation standards.
• Spearheaded the development of a centralized bid library, improving access to relevant information for all team members.
• Collaborated with cross-functional teams to ensure timely delivery of high-quality bids and proposals.
• Acted as a liaison between technical experts and sales teams during proposal development, ensuring seamless integration of both perspectives.
• Increased bid success rates by developing and implementing a streamlined bid management process.
• Mastered sales fundamentals, client relationship strategy and financial modeling.
• Worked creatively and analytically in problem-solving environment, internally and with clients.
• Attended project meetings to provide updates and insights on project costs.
• Conducted site visits to gather information and data on project locations, infrastructures and conditions.
• Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
• Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
• Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.

• Processed orders from 22 sales executives including, but not limited to, ensuring proper contracts, documents, buyout, and pricing are all accurate and accounted for.
• Calculated Commissions for 22 sales executives.
• Developed relationships with leasing partners and corresponded with them daily regarding credit approval for new customers and lease rates.