Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
OfficeManager
CaSandra Cutright

CaSandra Cutright

Janesville,WI

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced ever changing environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

7
7
years of professional experience
1
1
Certification

Work History

District Administrative Assistant

Grainger
Janesville, WI
10.2023 - 01.2024
  • Provided administrative support to the 2 district sales manager teams, including scheduling meetings and managing calendars.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by district sales manager.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Created travel arrangements for district sales manager according to their requirements.
  • Prepared expense reports on behalf of executives in accordance with company policies and procedures.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Develop financial reports and dashboards for forecasting, trending and results analysis

National Sales Coordinator

Grainger
Janesville, WI
10.2021 - Current
  • Researched and provided management with reports regarding customer needs and competitor activities.
  • Determined price schedules and discount rates.
  • Supported sales team members to drive growth and development.
  • Resolved customer complaints regarding sales and service.
  • Performed cost-benefit analyses of existing and prospective customers.

Sr Customer Service (SCS)

Grainger
Janesville, WI
06.2018 - 10.2021
  • Attended training sessions to grow knowledge of company products and services.
  • Helped customers with merchandise purchases, exchanges and returns.
  • Updated customer information into account databases for future use.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Reviewed backordered products on daily basis, checking item availability and efficiently clearing shipping queues.

Customer Service Representative

Grainger
Janesville, WI
03.2017 - 06.2018
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Set up and activated customer accounts.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.

Education

Professional Administrative Certification of Excellence Program - Administrative Certification

ABP CoP
Grainger
09.2023

GED -

Penn Foster Career School
Scranton, PA
09.2002

Skills

  • Expense Reporting
  • Calendar Management
  • Travel Coordination
  • Meeting Planning
  • Presentation Preparation
  • Reports Generation

Certification

  • PACE Certification

Accomplishments

  • Administrative assistant interim stretch role.
  • I am on the ABP CoP team that is building out the pilot program from upcoming administrative assistant positions.

Timeline

District Administrative Assistant

Grainger
10.2023 - 01.2024

National Sales Coordinator

Grainger
10.2021 - Current

Sr Customer Service (SCS)

Grainger
06.2018 - 10.2021

Customer Service Representative

Grainger
03.2017 - 06.2018

Professional Administrative Certification of Excellence Program - Administrative Certification

ABP CoP

GED -

Penn Foster Career School

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CaSandra Cutright