Summary
Overview
Work History
Skills
Computer Software Skills
References
Timeline
Generic

Casandra D'Amato

Southbury,CT

Summary

Dynamic operations leader with a proven track record at Quality Uptime Services, excelling in project management and client relations. Expert in budget management and performance metrics, I drive team success through effective conflict resolution and strategic planning, consistently enhancing operational efficiency and fostering a culture of innovation.

Overview

16
16
years of professional experience

Work History

Director, National Scheduling & Coordination

Quality Uptime Services
Bethel, CT
04.2016 - Current
  • Delegated work to staff, setting priorities and goals.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Establish meeting schedules with reports and leadership to maintain an actionable task list by region.
  • Develop, run, and support regional meetings around escalations, planning, and improvements.
  • Provide executive-level staff reports and updates on a requested basis.
  • Collaborate with Human Resources and recruiting firms to fill open positions.
  • Manage and enhance annual performance reviews for direct reports, and support regional managers' reviews to include compensation reviews and budgeting for all personnel in collaboration with the HR team.
  • Review and approve expenses to ensure compliance with standards.
  • Support sales and operational teams by reviewing new RFPs and equipment lists for labor requirements.
  • Identified opportunities for improvement in operational performance metrics.
  • Promoted a culture of innovation and encouraged staff to contribute ideas.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Manager, Customer Care

Quality Uptime Services
Bethel, CT
04.2016 - Current
  • Recruited and hired qualified candidates to fill open positions.
  • Ensured compliance with industry regulations and company policies.
  • Produced thorough, accurate and timely reports of project activities.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Coordinated national preventative maintenance, T&M, emergency dispatch, and managed all on-call and technician training schedules.
  • Balanced FSE schedules and managed weekend overtime to include all travel logistics.
  • Tracked all parts and materials ahead of confirmations, and followed through with the client until completion.
  • Provided in-house system training and support for all scheduling, internal sales, and onboarding of Field Service Technicians.

Office Manager/Real Estate Coordinator

Slifer Smith & Frampton Real Estate
Frisco, CO
04.2014 - 04.2016
  • Provided unsurpassed customer service, ensuring the efficient day-to-day operations of the offices; supported the management teams, all brokers, and other staff.
  • Log traffic, including all call-ins, walk-ins, and web leads. Maintain detailed and accurate system records.
  • Perform all clerical tasks as assigned by the Administrative Manager, Branch Broker, and other departments as needed.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed files and records to obtain information and respond to requests.
  • Developed effective communication strategies between departments within the organization.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Customer Service Coordinator

Quality Uptime Services
Bethel, CT
08.2009 - 04.2014
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
  • Performed data entry tasks related to customer accounts and order processing.
  • Tracked orders from placement through delivery and follow-up as needed.
  • Developed relationships with customers to ensure satisfaction.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Utilized various software applications such as CRM systems for tracking purposes.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Process and enter all service contracts, vendor purchase orders, parts ordering and tracking and inventory control.

Skills

  • Project management
  • Operations management
  • Client relations
  • Data analysis
  • Performance metrics
  • Budget management
  • Team building
  • Conflict resolution

Computer Software Skills

  • Salesforce CRM Platform, Microsoft Office, Powerpoint, Outlook/Teams | Typing 95WPM

References

References available upon request.

Timeline

Director, National Scheduling & Coordination

Quality Uptime Services
04.2016 - Current

Manager, Customer Care

Quality Uptime Services
04.2016 - Current

Office Manager/Real Estate Coordinator

Slifer Smith & Frampton Real Estate
04.2014 - 04.2016

Customer Service Coordinator

Quality Uptime Services
08.2009 - 04.2014

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Casandra D'Amato