Casandra Duncan
Billing Analyst/ Customer Service Supervisor
Katy,TX
Summary
Dynamic Billing Analyst with a proven track record at Hoover Circular Solutions, excelling in claims review and month-end close processes. Expert in Microsoft Excel and billing systems, I enhanced client satisfaction by resolving disputes swiftly and automating data entry, significantly improving efficiency. Strong communicator with a focus on maintaining data integrity and confidentiality.
Overview
8
8
years of professional experience
Work History
Billing Analyst
Hoover Circular Solutions
11.2024 - Current
- Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
- Analyzed payment information and applied changes correctly to customer accounts.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
- Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
Transportation Biller
Hoover Circular Solutions
10.2023 - 11.2024
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Executed billing tasks and recorded information in company databases.
- Minimized lost revenue by proactively identifying inaccuracies within invoicing records and taking necessary corrective actions.
- Streamlined the billing process by automating data entry tasks, leading to improved efficiency and accuracy.
- Improved overall client satisfaction by promptly addressing concerns related to invoicing disputes or inconsistencies.
Customer Service Supervisor
Department of Motor Vehicles
11.2017 - 07.2023
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Education
Master of Arts - Sociology
Norfolk State University
Norfolk, VA 05.2001 -
Skills
Claims analysis
Microsoft Excel
Month-end closing procedures
Billing systems
Invoice processing
Data entry proficiency
Dispute resolution
Training and mentoring
Team building
Decision-making
Annual Evaluations
Timeline
Billing Analyst
Hoover Circular Solutions
11.2024 - Current
Transportation Biller
Hoover Circular Solutions
10.2023 - 11.2024
Customer Service Supervisor
Department of Motor Vehicles
11.2017 - 07.2023
Master of Arts - Sociology
Norfolk State University
05.2001 -