Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casandra Duncan

Billing Analyst/ Customer Service Supervisor
Katy,TX

Summary

Dynamic Billing Analyst with a proven track record at Hoover Circular Solutions, excelling in claims review and month-end close processes. Expert in Microsoft Excel and billing systems, I enhanced client satisfaction by resolving disputes swiftly and automating data entry, significantly improving efficiency. Strong communicator with a focus on maintaining data integrity and confidentiality.

Overview

8
8
years of professional experience

Work History

Billing Analyst

Hoover Circular Solutions
11.2024 - Current
  • Managed client relationships effectively, addressing concerns promptly and professionally to ensure continued business partnerships.
  • Analyzed payment information and applied changes correctly to customer accounts.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
  • Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.

Transportation Biller

Hoover Circular Solutions
10.2023 - 11.2024
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Executed billing tasks and recorded information in company databases.
  • Minimized lost revenue by proactively identifying inaccuracies within invoicing records and taking necessary corrective actions.
  • Streamlined the billing process by automating data entry tasks, leading to improved efficiency and accuracy.
  • Improved overall client satisfaction by promptly addressing concerns related to invoicing disputes or inconsistencies.

Customer Service Supervisor

Department of Motor Vehicles
11.2017 - 07.2023
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.

Education

Master of Arts - Sociology

Norfolk State University
Norfolk, VA
05.2001 -

Skills

Claims analysis

Timeline

Billing Analyst

Hoover Circular Solutions
11.2024 - Current

Transportation Biller

Hoover Circular Solutions
10.2023 - 11.2024

Customer Service Supervisor

Department of Motor Vehicles
11.2017 - 07.2023

Master of Arts - Sociology

Norfolk State University
05.2001 -

Similar Profiles

CREATE PROFILE
Casandra DuncanBilling Analyst/ Customer Service Supervisor