Casandra Geiggar

Experienced Care Communications Analyst with a healthcare background. Adept at supporting the development, introduction, and day-to-day operation of SIAM processes within Acute care hospitals, clinics, RAD Management leaders, and Senior Services. Skilled in relationship building and team management to improve FS workflows internally and with external vendors. Proficient in simplifying complex technical information for better understanding and communication across IT Business functions. Diligent professional with a proven track record of streamlining processes, enhancing system efficiencies, and delivering exceptional customer service.

• Designed performance metrics which establish baselines and track process improvement results for FS.
• Customized topics and presentation to the interest of our diversified audience to help maintain process workflow modeling in order to collaborate process improvements, automation capabilities and clearly defined end-to-end user issues.
• Served as the FS staff resource and mentor to as-is and to-be work flow analysis and identified opportunities to modify, and streamline processes to improve FS efficacy to reach SLA agreements.
• Wrote KB articles documentation in a clear, concise manner and according to standards so the KB articles would be published.
• Excellent attendance standing the entire time I have worked for Ascension Via Christi makes me very Productive.
• Maintained an average quality score for performance of 90% or above within a 6-month period and kept 85-90% accuracy for FS group for more than a year Running.

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