CaSandra Girn
Green,MS
Summary
Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.
Overview
15
15
years of professional experience
Work History
Store Leader
Kroger
10.2019 - Current
- Planned optimal workflow through successful scheduling and task delegation.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Elevated team performance with motivational approach and excellent training abilities.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Merchandised products beautifully with attractive displays to quickly move stock.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Conducted inventory analysis to determine optimal stock levels.
- Answered questions about store policies and addressed customer concerns.
Store Leader
Kroger
08.2018 - 10.2019
- Planned optimal workflow through successful scheduling and task delegation.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Elevated team performance with motivational approach and excellent training abilities.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
Assistant Store Manager
Kroger
07.2008 - 08.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
MBA - Business Administration
Delta State University
12.2007
BBA - Computer Information System
Delta State University
05.2006
Skills
- Warehouse Operations
- Sales Contracts
- Revenue Growth
- Efficient Service
- Employee Counseling
- Constructive Feedback
- Order Accuracy
- Disciplinary Action
- Conflict Resolution
Timeline
Store Leader
Kroger
10.2019 - Current
Store Leader
Kroger
08.2018 - 10.2019
Assistant Store Manager
Kroger
07.2008 - 08.2018
MBA - Business Administration
Delta State University
BBA - Computer Information System
Delta State University
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