Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casandra Golden

Saginaw,MI

Summary

Customer service-oriented professional with 20+ years of managing experience. Enthusiastic personality and skills in Management and Clerical duties. Ready to apply experience in Administration with an exciting organization.

Responsive team leader with strong Management background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized with good communication skills and positive attitudude.

Overview

22
22
years of professional experience

Work History

Billing Manager

EZprodelivery
Saginaw, MI
07.2020 - Current
  • Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
  • Analyzed customer accounts and identified discrepancies in invoices, payments, credits, and deductions.
  • Reviewed customer contracts for accuracy of pricing, terms of payment, discounts.
  • Worked with customers to resolve billing disputes in a timely manner.
  • Collaborated with sales team to ensure proper billing of orders.
  • Researched complex billing issues using internal resources and external sources as needed.
  • Managed daily cash postings from lockbox or other electronic methods of payment processing.
  • Created manual invoices when necessary for special circumstances such as rush orders or incorrect pricing on original invoice.
  • Maintained customer records in accounting systems ensuring accuracy of information entered into system.
  • Processed customer refunds promptly upon request.
  • Investigated unapplied payments or credits to determine appropriate application method.
  • Participated in process improvement initiatives to increase efficiency within the department.
  • Resolved billing issues by applying knowledge and completing in-depth research.
  • Managed billing calendar and scheduled claims for payments.
  • Oversaw the preparation of monthly billing reports and analysis to track billing efficiency and accuracy.
  • Established clear billing policies and procedures, ensuring consistent application across all client accounts.

Receiving Manager

Barnes & Noble
Midland, MI
03.2009 - 12.2016
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Considered specific product requirements and accessibility when managing and organizing storage areas.
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Managed day-to-day shipping and receiving, typically overseeing more than 200 packages in 24-hour period.

Assistant Store Manager

Barnes & Noble
Midland, MI
03.2003 - 03.2009
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
  • Mentored team on effective upselling and cross-selling techniques.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Handled scheduling for shifts across 7-day work weeks to ensure proper staffing at all times.
  • Conducted yearly performance reviews to organize training and development for staff.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.

Education

Bachelor of Arts - Communications

University of Michigan - Flint

Skills

  • Sales techniques
  • Issue resolution
  • Customer relations
  • Leadership development
  • Customer outreach
  • Dedicated team player
  • Excellent multi-tasker
  • Flexible schedule
  • Time management
  • Organized
  • Personnel training and development
  • Basic clerical knowledge
  • Employee scheduling
  • Reliable and dependable
  • Detail-oriented
  • Positive outlook
  • Approachable
  • Resolution-oriented
  • Strong communication skills

Timeline

Billing Manager

EZprodelivery
07.2020 - Current

Receiving Manager

Barnes & Noble
03.2009 - 12.2016

Assistant Store Manager

Barnes & Noble
03.2003 - 03.2009

Bachelor of Arts - Communications

University of Michigan - Flint

Similar Profiles

CREATE PROFILE
Casandra Golden