Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Casandra Gonzalez Espinoza

Albuquerque

Summary

Dynamic and results-driven professional with extensive customer service experience at Claire's Boutique. Proven ability in workload balancing and strategic planning, enhancing customer satisfaction and driving repeat business. Skilled in cash handling and maintaining accuracy, while mentoring staff to improve performance and efficiency. Committed to delivering exceptional service in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Part-Time Manager

Claire's Boutique
01.2024 - Current
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.

Housekeeper

Marriott
07.2023 - 08.2023
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Cashier

Chuck E Cheese
04.2022 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.

Education

Associate of Applied Science - Accounting

Central New Mexico Community College
Albuquerque, NM
12-2025

Skills

  • Workload balancing
  • Deadline management
  • Proactive approach
  • Time tracking
  • Documentation and reporting
  • Strategic planning
  • Attention to detail
  • Computer skills
  • Customer service

Languages

Spanish
Professional Working
English
Full Professional

Timeline

Part-Time Manager

Claire's Boutique
01.2024 - Current

Housekeeper

Marriott
07.2023 - 08.2023

Cashier

Chuck E Cheese
04.2022 - 09.2022

Associate of Applied Science - Accounting

Central New Mexico Community College

Similar Profiles

CREATE PROFILE