Casandra Guevara
Anaheim,CA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Restaurant Store Manager
Dave's Hot Chicken
11.2021 - 01.2024
- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for staff and customers.
- Maximized quality assurance by completing frequent line checks.
- Cultivated a positive work culture that motivated employees to deliver exceptional customer service experiences consistently.
Restaurant Store Manager
Taco Bell
05.2014 - 10.2021
- Acquired talent by proactively recruiting, interviewing, and hiring staff that embodying company's customer service-oriented values
- Led by example as role model for company core values and company culture
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
Cashier/ Prep
El pollo loco
04.2014 - 04.2015
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Greeted all customers and provided prompt and friendly service
- Performed meal preparations in timely manner to assist kitchen staff and reduce customer wait times
- Assisted with opening procedures by setting up kitchen workstations and equipment.
Education
High School Diploma -
Loara High School
Anaheim, CASkills
- ServeSafe Manager Exp 9/2026
- Team building and leadership
- Performance evaluations
- Culture development
- POS system knowledge
- Reliable and Responsible
- Customer Service (10yrs)
- Team Leadership
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Store Manager
Dave's Hot Chicken
11.2021 - 01.2024
Restaurant Store Manager
Taco Bell
05.2014 - 10.2021
Cashier/ Prep
El pollo loco
04.2014 - 04.2015
High School Diploma -
Loara High School
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