Casandra Hall
Pittsburg,CA
Summary
Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Oakland, California
07.2024 - Current
- Answered taxpayers' inquiries and provided accurate information regarding tax laws.
- Resolved complex problems by working with other departments to provide solutions that meet taxpayers' needs.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Asked probing questions to determine service needs, and accurately input information into electronic systems.
- Developed strategies for auditing taxpayers in compliance with IRS regulations.
- Interpreted complex tax codes to ensure accurate filing of taxes by clients.
- Provided guidance and advice to taxpayers regarding their rights under the Internal Revenue Code.
PSE SALES & Service Distribution Assoicate
United States Postal Service, USPS
San Leandro, CA
08.2023 - 10.2023
- Organized and distributed merchandise to designated areas within the warehouse.
- Received, inspected, and recorded incoming shipments of materials and supplies.
- Managed customer orders by selecting appropriate products from inventory for shipment.
- Monitored and maintained accurate records of all outbound shipments using shipping software systems.
- Performed quality control checks on all outgoing packages to ensure proper packaging standards were met.
- Collaborated with other departments such as customer service, sales, and accounting teams to resolve issues related to order fulfillment processes.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
Communications Technician
AT&T
Oakland
01.2021 - 01.2022
- Working out of local Central Office locates trouble by inspecting, testing troubles and analyzing test data
- Clears trouble by cleaning, adjusting or replacing equipment; repairs faulty wiring as needed while keeping detailed record of nature of work and action taken
- Interfaces with various support systems through a single systems access, windowing computer system (i.e., COSMOS, TIRKS, AMOS, SORD, APTOS, MARCH) as well as participates in coordination meetings to ensure customer request is met
- Coordinate the input of certain service orders into the switch by responding to requests from various work groups.
Merchandiser
REDBOX LLC
Richmond, CA
01.2020 - 01.2021
- Using personal vehicle, travels to assigned kiosks and collects products and restock as needed
- Follows a specifically designed daily merchandising route including regular visits to a warehouse location
- Provides quality customer service through regular interaction and communication with co-workers, external customers, external contractors, store owners/managers and employees
- Loads and unloads sometime heavy products and equipment from automobile, residence and warehouse.
Testing Technician
AT&T
San Ramon, CA
01.1998 - 01.2021
- Receive trouble reports from customer’s and other work groups in connection with maintenance of complex special services (e.g., data circuits, teletype circuits, mobile radio circuits, multi wire telephone circuits, fiber system, Hi-Cap systems, ADN) Refers the trouble to the appropriate maintenance group for correction
- Communicates frequently with other work groups and customers to coordinate provisioning and maintenance of various communication systems
- Spends most of shift at computer/VDT terminal in an office with other employees doing similar work.
Census Enumerator
U.S CENSUS BUREAU
Pittsburg, CA
01.2019 - 01.2020
- Collect demographic, economic and housing data on behalf of the U.S
- Work independently canvassing neighborhoods, then documenting and reporting the information
- Assist residents by reading forms and answering question about the census
- Drive to multiple locations in order to complete work
- Accountable for transmitting to crew supervisor collected census information, as well as documentation of hours, miles and expenses encountered while working.
Education
A.A - Graphic Communications
Laney College
Oakland, CA01.1998
Some College (No Degree) - Fashion Design
Academy of Art
San Francisco, CASkills
- Deadline adherence
- Customer interaction
- Problem-solving abilities
- Multi-task management
- Professional telephone demeanor
- Critical thinking
- Attention to detail
- Clear and effective communication
- Prioritization
- Call Center Operations
- Clerical support
- Tax law expertise
- Time management abilities
- Detailed documentation
- Problem-solving aptitude
- Account discrepancies
Timeline
Customer Service Representative
Internal Revenue Service, IRS
07.2024 - Current
PSE SALES & Service Distribution Assoicate
United States Postal Service, USPS
08.2023 - 10.2023
Communications Technician
AT&T
01.2021 - 01.2022
Merchandiser
REDBOX LLC
01.2020 - 01.2021
Census Enumerator
U.S CENSUS BUREAU
01.2019 - 01.2020
Testing Technician
AT&T
01.1998 - 01.2021
A.A - Graphic Communications
Laney College
Some College (No Degree) - Fashion Design
Academy of Art
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