Casandra Herman

Accept incoming mail and route them to the correct officer or supervisor. Create a log of all interviews for the day and pull A files to ensure the correct officer gets the files in a timely manner. Research files that have been requested from other offices and mail them out promptly. Schedule and deschedule appointments based on applicant needs. Identify applications being forwarded to Indianapolis Field Office to ensure the proper handling in the event of expedited requests and or fee wavers. Review and screen incoming applications to ensure the validity of the information provided on the application. Provide training and mentoring support to entering ISAs. Review and manage highly sensitive information in A files relating to immigration cases and naturalization cases. Conduct audits based on district needs.

Schedule appointments for members and communicate directly with them. Perform analysis using information systems and databases. Reduce and maintain highly sensitive and secure documents. Assist in the training of other employees. Securing the safety of the bank vault which includes making sure its closed, cash is balanced correctly, and no money is missing. Handling customer complaints in a professional manner. Assisting in managerial tasks when needed.

Responding to applicant inquiries over the phone and in writing. Answered and transferred phone calls to the correct department. Performed tasks associated with office automation duties using a variety of databases to create and edit reports. Created documents for customers who were receiving service at our location. Reviewing and verifying documents to ensure accuracy and completeness.

Interacted with customers daily. Ensured that the facility was clean and organized. Performed job duties with minimal supervision. Creating spreadsheets and maintaining databases for customers renting a storage unit with the company. Sold moving supplies such as boxes and tape. Preparing a variety of reports utilizing several software applications.

Performed warehouse duties, packed items timely and efficiently to ensure quality products were sent out to customers on time. Assisted coworkers and provided assistance in any area needed.

Interacting with customers daily to ensure the highest level of customer service possible. Manage employees, which includes making schedules, mediating issues between employees, overseeing and verifying hours worked to ensure rules for timekeeping are being followed. Interview, provide orientation, and training new employees for the position for which they were hired. Following instructions from management and delegating tasks when appropriate. Learning new systems and being trained for multiple tasks to help when needed in different positions and in different stores. Lifting heavy boxes of 50 pounds or more and organizing inventory so its easily accessible during busy times. Managing customer complaints. Creating and maintaining spreadsheets and databases to track team schedules, store inventory, and product orders. Ensure the safety of secure documents from employee files and cash in the store.