Casandra Hogle
Middletown,OH
Summary
Dynamic Warehouse Supervisor at Merit Logistics with proven expertise in team leadership and logistics coordination. Successfully managed a diverse workforce, ensuring efficient operations and accuracy in payroll processing. Recognized for exceptional problem-solving abilities and a strong commitment to quality control, driving operational excellence in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Warehouse Supervisor
Merit Logistics Valvoline warehouse
Cincinnati, OH
06.2022 - Current
- Managed 20 employees across first, second, and third shifts to ensure task completion.
- Oversaw picking and packing of oil filters from shift start to end.
- Submitted payroll and processed clock-in/out time records efficiently.
- Corrected discrepancies in time records to maintain accuracy.
- Executed receiving and unloading operations while managing team dynamics.
Furniture Manager
Big lots
Cincinnati, OH
04.2021 - Current
- I run the furniture department with myself and I do intake orders as well as output order pick ups.
- I also deal with customers daily on the phone computer and in person.
- I work the warehouse to maintain cleanliness and organization.
Customer Service Supervisor/Key Holder
Burlington Stores
Cincinnati, OH
05.2015 - 10.2019
- Ensure store is prepared for opening to the public.
- Trained employees in proper procedures to ensure quality control.
- Handled customer complaints to ensure customer satisfaction.
- Organize tills and counted all money to provide employees with items necessary for store opening.
- Provided customers with excellent customer service.
Inside Sales Representative
STONE MART
Hamilton, OH
08.2017 - 04.2019
- I would assist homeowners in selecting granite and sending their selection to their fabricator and seal the sale by submitting paper work and scheduling delivery of material handling cash and credit card transactions.
CNA - Certified Nursing Assistant
Helping Hands Healthcare
Cincinnati, OH
01.2018 - 02.2019
- I had patient files and I arrived to their house and cleaned their home did their laundry made them food cleaned their restrooms have medications when needed and repeat every day with same patient.
PCC
Dr.Scotts Beltone Hearing care Llc
Cincinnati, OH
11.2016 - 06.2018
- Company Overview: We are a hearing aid company.
- I answer incoming phone calls from current patients and new patients schedule appointments.
- I also call patients who have been tested but not sold for an updated test if it's been over a year or longer.
- I contact insurance company's to see what type of insurance a patient may have in order to qualify for an hearing aid benefit.
- Any patients who have an outstanding balance I would send a letter and call them once a week for a reminder of payment and could take payments by cash,debt or credit cards or check. Over phone or threw mail or drop off.
- We are a hearing aid company.
Inbound Call Center Associate
Quality Gold Inc
Fairfield, OH
07.2012 - 04.2014
- Accepted Incoming phone calls from customers and processed customer requests with their accounts.
- Ensured customer's orders were placed in a timely manner.
- Processed problem tickets and notified customers with a solution.
Front-End Supervisor
Dick's Sporting Goods
Mason, OH
01.2008 - 01.2013
- Supervised employees on all shifts.
- Ensured excellent customer service by running service desk.
Education
High school diploma -
Norwood High School
Norwood, OH01.2008
Skills
- Cash handling and POS management
- Furniture and retail sales
- Customer service and support
- Team leadership and supervision
- Inventory and stock control
- Logistics coordination and operations
- Order fulfillment and processing
- Quality control and safety compliance
- Employee training and development
- Effective communication skills
- Problem solving and conflict resolution
- Attention to detail and time management
- Materials handling practices and OSHA compliance
- Budget management and cost reduction
- SOP maintenance and record keeping
- Shipping, receiving, and warehouse operations
Certification
- Forklift Certification, 06/01/22 to Current, Receive oil filters off of trucks daily unloading and separating materials by location.
- Driver's License, Valid
Willing To Relocate
Cincinnati, OH
Additional Information - Other Work Related Skills
- Basic Microsoft Office, Keyboarding, and Internet Skills.
- Excellent phone communication.
- Flexible worker able to handle multi-tasking in a fast-paced environment.
- Organized and efficient at all customer service tasks.
- Excellent face-to-face communicator and problem solver.
Personal Information
Authorized To Work: US for any employer
Timeline
Warehouse Supervisor
Merit Logistics Valvoline warehouse
06.2022 - Current
Furniture Manager
Big lots
04.2021 - Current
CNA - Certified Nursing Assistant
Helping Hands Healthcare
01.2018 - 02.2019
Inside Sales Representative
STONE MART
08.2017 - 04.2019
PCC
Dr.Scotts Beltone Hearing care Llc
11.2016 - 06.2018
Customer Service Supervisor/Key Holder
Burlington Stores
05.2015 - 10.2019
Inbound Call Center Associate
Quality Gold Inc
07.2012 - 04.2014
Front-End Supervisor
Dick's Sporting Goods
01.2008 - 01.2013
High school diploma -
Norwood High School
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