Casandra James

• Supervised operations staff of 50+ and kept employees compliant with company policies and procedures.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Analyzed and reported on key performance metrics to senior management.
• Introduced new methods, practices, and systems to reduce turnaround time.

• Responsible for supervising, managing, and coordinating workflow of the distribution center
• Ensures that KPIs and milestones are met and in line with approved budgets
• Create and distribute various reports that are used to create goals for the company such as labor hours, prior day financials, and customer experience criteria
• Work with Leadership to plan and manage production tasks to continually improve runtime processes
• Coach and develop associates in job related skills through work assignments, direct training, and feedback
• Maintain and relay up-to-date knowledge on company objectives, production strategies, and support operations activities.
• Supervised team of 4 employees in production control, coordinating tasks and daily job activities

• Responsible for supervising and coordinating activities and work performance of assigned distribution staff to meet established standards and goals as it pertained to safety, productivity, and quality
• Establish performance objectives, assign work, monitor and communicate performance results
• Generate and maintain essential management reports
• Support cross-functional work group efforts to continuously improve work processes
• Coach and develop associates in job related skills through work assignments, direct training, and feedback
• Supervise a team of 60-150 direct hires in decasing, putaway, and picking.

• Responsible for providing team of 30 a stimulating and supportive environment while maintaining and increasing standards of customer service
• Oversee daily operations of the Shipping Department
• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• Compile and provide biweekly feedback to the team members to address all aspects of the operations as they relate to attendance, productivity standards, quality, and safety
• Interact with Freight Carriers and the Corporate Team to ensure issues are resolved, and orders meet the expectations of the internal and external customers.

• Responsible for conducting classroom and physical training to help new team members get acclimated to the processes, and minimize issues associated with Customer Satisfaction
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Compose and distribute weekly, monthly, quarterly, and semester audit reports to the US Logistics Network
• Create and conduct annual trainings for the US Logistics Network
• Consolidate and submit quality audit breakdowns to US Logistics Network
• Maintenance of files and documents pertaining to LC training and ISO documentation
• Evaluate and certify associates on both LC functions and Material Handling Equipment
• Work closely with the Corporate and Management teams on new process implementation and best practices for the LC.
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.

GPA: 3.8

GPA: 3.5