Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casandra Jones

Thomson,GA

Summary

Proven track record in customer service and delivery efficiency, notably with Spark, where I enhanced customer satisfaction through expert navigation and timely deliveries. Demonstrated exceptional teamwork, attention to detail, and a positive attitude, leading to a significant increase in repeat business. Skilled in safe driving and customer issue resolution, I consistently exceed employer expectations.

Overview

12
12
years of professional experience

Work History

Delivery Driver

Spark
08.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Documented mileage, deliveries, pickups, customer issues and damages.

Customer Service Advocate

WOW Communications
07.2017 - 05.2024
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Increased customer retention by offering personalized solutions and building rapport through empathetic listening.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Customer Service Representative

Teleperformance USA
11.2012 - 06.2017
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

No Degree - Business Administration

Augusta Technical College
Thomson, GA
05.2009

High School Diploma -

Thomson High School
Thomson, GA
05.2006

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Punctual and Reliable
  • Safe Driving
  • Clean Driving Record
  • Heavy Lifting
  • Roads and highways knowledge
  • Map reading and navigation skills
  • Delivery recordkeeping

Timeline

Delivery Driver

Spark
08.2023 - Current

Customer Service Advocate

WOW Communications
07.2017 - 05.2024

Customer Service Representative

Teleperformance USA
11.2012 - 06.2017

No Degree - Business Administration

Augusta Technical College

High School Diploma -

Thomson High School

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Casandra Jones