Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casandra Jones

Dover,DE

Summary

Adaptable and results-oriented Store Manager with diverse managerial experience in retail environments. Proactive in addressing operational concerns to streamline processes, creating synergy and cohesive employee relations while boosting customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Overview

19
19
years of professional experience

Work History

Store Manager

Dollar General
Dover, DE
03.2024 - Current
  • Conducted comprehensive audits for opening, closing, and shift changes to uphold operational standards.
  • Generated repeat business by addressing feedback from low engagement surveys.
  • Trained staff in providing friendly and knowledgeable customer service to resolve concerns.
  • Led investigations into internal theft and fraud, reducing overall shrinkage.
  • Monitored employee performance, identifying gaps and implementing corrective actions.
  • Spearheaded store closing procedures to secure final sales and manage merchandise transfer.
  • Oversaw inventory levels, placing timely orders to ensure shelves remained stocked.
  • Assessed departmental operational efficiency, recommending improvements as needed.

Store Manager Trainer

Family Dollar
Baltimore, MD
05.2017 - 11.2022
  • Managed daily operations through effective workload balance. Cross training employees resulting in increasing job skills and maximize productivity.
  • Interfaced with leadership for multiple locations oversight to ensure district operational compliance.
  • Lead 3 hiring events to fill work force for 14 locations. Resulting in training of 10 members of management and placement of 40 employees.
  • Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
  • Prepared comparison reports for sales records, budget compliance, and inventory levels. Analyzed data, conducted audits to identify trends to create actionable plans to mitigate risk.
  • Directed a holiday and school charity drives to create brand recognition. Enhancing customer satisfaction and store operations through relationship building and daily problem-solving.

Store Manager

Rainbow Shops
Washington, DC
03.2011 - 12.2016
  • Fostered a motivated team which was able to exceed monthly and yearly sales goals. Establishing a branded experience through visual merchandising, accurate pricing and timely mannered response to customer concerns and questions.
  • Coordinated with personnel while filing their FMLA/STD/WC Benefits enrollment. Retaining personnel files, new hire, transfers, and termination records.
  • Implemented a shrink reduction plan bringing location under 1% guidelines while boosting production.

Medical Records Clerk

Correct Rx Pharmacy Services
Linthicum Heights, MD
03.2006 - 03.2011
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Observed confidentiality and safeguarded all patient-related information.
  • Retrieved medical charts for healthcare staff for filing in medical records for 160 facilities.
  • Supported administration staff with records requests to support patient care.
  • Organized patient charts, gathering medical prescriptions expiration reports.
  • Assisted with properly processing records requests.

Assitant Store Manager

Rue 21
Hanover, MD
07.2008 - 03.2011
  • Supported team in increasing sales and building the brand through promotional marketing. Strategized an aggressive marketing campaign by using community events and local schools to distribute coupons to increase foot traffic for our location.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Ensured visual merchandising standards exceed company operational standards.
  • Troubleshoot loss prevention issues internal and external while sustaining a shrink goal below the company's acceptable standard of 2%.

Education

Unites States Army
07.2000

High School Diploma -

Arundel High School
Gambrills, MD
05.1998

Skills

  • Project Management
  • Data Analytics
  • Operational Budget Compliance
  • Inventory Auditor
  • Customer Service and Community Relations
  • Profit and Loss accountability
  • Visual Merchandiser- setting schematics, creative problem solving
  • Employee recruitment, and trainer
  • Proficiency with Microsoft Office Suites, Google Workspace

Timeline

Store Manager

Dollar General
03.2024 - Current

Store Manager Trainer

Family Dollar
05.2017 - 11.2022

Store Manager

Rainbow Shops
03.2011 - 12.2016

Assitant Store Manager

Rue 21
07.2008 - 03.2011

Medical Records Clerk

Correct Rx Pharmacy Services
03.2006 - 03.2011

Unites States Army

High School Diploma -

Arundel High School

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