Casandra Kellaway
Plattsburgh,NY
Summary
Versatile and highly organized professional with experience spanning education, banking, customer service, retail sales, and hospitality management. Skilled in client relations, team collaboration, problem-solving, and maintaining efficient daily operations in fast-paced environments. Proven ability to communicate effectively, adapt quickly to changing needs, and deliver exceptional customer experiences. Strong background in classroom support, financial service operations, sales strategies, inventory management, and bar operations, with a consistent focus on organization, accuracy, and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Teaching Assistant
CVES BOCES
Plattsburgh, NY
09.2023 - Current
- Assisted educators in delivering instructional material and managing classroom activities.
- Supported curriculum development by collaborating with teachers on lesson plans.
- Facilitated small group sessions to enhance student engagement and understanding.
- Monitored student progress, providing feedback to instructors on individual performance.
- Conducted data collection and analysis to monitor student progress and inform interventions.
- Trained new staff on behavior intervention techniques and best practices in student care.
- Fostered a positive classroom environment through effective classroom management strategies.
- Developed and implemented lesson plans tailored to diverse learning needs.
- Developed and implemented training programs to enhance school staff skills and performance.
- Facilitated workshops and seminars, promoting continuous learning within the organization.
Bartender, Bouncer, & Light and Audio Technician
Retro Live INC
Plattsburgh, NY
10.2017 - Current
- Crafted and served diverse cocktails, enhancing customer experience through mixology expertise.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Trained new bartenders on beverage preparation techniques and customer service protocols.
- Managed inventory levels, reducing waste through efficient ordering and storage practices.
- Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
- Implemented new point-of-sale systems, streamlining transaction processes for improved efficiency.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Operated and maintained audio equipment for events, ensuring optimal sound quality.
- Enforced venue policies to maintain safety and order during events.
- Monitored guest behavior to prevent altercations and ensure compliance with regulations.
- Collaborated with security team to manage crowd control effectively during high-capacity events.
- Provided first aid response and assistance in emergency situations, ensuring guest welfare.
- Trained new staff on operational procedures and conflict resolution techniques.
- Developed strategies for improving security protocols based on incident reports and feedback.
- Checked IDs and closely examined patrons' faces to verify age.
- Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
- Directed daily club operations, ensuring exceptional member experiences and satisfaction.
- Managed company payroll, ensuring timely and accurate payment to all employees.
CSR
Community Bank NA
South Burlington, VT
02.2020 - 07.2020
- Resolved customer inquiries regarding account balances, transactions, and loan products.
- Trained new employees on customer service, money handling and organizing strategies.
- Processed customer transactions efficiently using banking software and electronic systems.
- Educated customers on bank services and financial products to enhance satisfaction.
- Addressed complex complaints by collaborating with management to find effective solutions.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Maintained ATM functionality through regular inspection and replenishment of cash supplies.
- Ensured compliance with security protocols during cash handling and machine servicing.
- Upheld stringent bank standards for loans, money handling, and legal considerations.
Teller
Community Bank NA
Plattsburgh, NY
03.2019 - 02.2020
- Money handling, fraud detection, audit training, and account referrals/sales.
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service to enhance client satisfaction.
- Maintained cash drawer integrity through meticulous balancing and reconciliation of daily transactions.
- Resolved customer inquiries regarding account balances, transactions, and loan products.
- Trained new employees on customer service, money handling and organizing strategies.
- Processed customer transactions efficiently using banking software and electronic systems.
- Educated customers on bank services and financial products to enhance satisfaction.
- Addressed complex complaints by collaborating with management to find effective solutions.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Maintained ATM functionality through regular inspection and replenishment of cash supplies.
- Ensured compliance with security protocols during cash handling and machine servicing.
- Upheld stringent bank standards for loans, money handling, and legal considerations.
Contract Dance Instructor
Luna Rhythms Dance School
Plattsburgh, NY
09.2017 - 01.2019
- Developed and implemented engaging dance curricula for diverse student groups.
- Mentored aspiring dancers, enhancing skills and confidence through personalized instruction.
- Organized performance opportunities, fostering teamwork and stage presence among students.
- Collaborated with parents to discuss progress, addressing concerns and celebrating achievements.
- Assessed student progress regularly, adjusting lesson plans to meet individual learning needs.
- Led workshops on dance techniques, sharing expertise with fellow instructors to enhance teaching methods.
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
- Offered one-on-one instruction to students by appointment.
- Promoted inclusivity by adapting lessons for individuals with varying physical abilities or limitations without sacrificing rigor or quality of instruction.
- Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.
- Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
- Planned and oversaw group, couples, and individual dance performances.
Assistant Dance Instructor
Langlois Racine Dance School
Plattsburgh, NY
09.2011 - 06.2017
- Assisted lead instructor in developing and implementing dance curriculum for diverse student groups.
- Coordinated rehearsal schedules and maintained organized lesson plans to enhance class efficiency.
- Provided individual feedback to students, fostering personal growth and technique improvement.
- Developed and implemented engaging dance curricula for diverse student groups.
- Mentored aspiring dancers, enhancing skills and confidence through personalized instruction.
- Organized performance opportunities, fostering teamwork and stage presence among students.
- Collaborated with parents to discuss progress, addressing concerns and celebrating achievements.
- Assessed student progress regularly, adjusting lesson plans to meet individual learning needs.
- Led workshops on dance techniques, sharing expertise with fellow instructors to enhance teaching methods.
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Implemented injury prevention strategies during warm-ups and cool-downs, ensuring safe practice for all participants.
- Offered one-on-one instruction to students by appointment.
- Promoted inclusivity by adapting lessons for individuals with varying physical abilities or limitations without sacrificing rigor or quality of instruction.
- Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.
- Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
- Planned and oversaw group, couples, and individual dance performances.
Retail Specialist/ Cashier
T.J. MAXX
Plattsburgh, NY
08.2015 - 03.2016
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Organized merchandise displays to enhance product visibility and attract customer interest.
- Collaborated with team members to maintain inventory accuracy and streamline stock replenishment processes.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced end-of-shift reports.
- Maintained knowledge of product features, benefits, and promotions to assist customers effectively.
- Collaborated with team members to achieve sales goals and improve store performance through shared strategies.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Bachelor of Arts - Special Education
Western Governors University
Salt Lake City, UT01-2029
Standard High School Diploma - undefined
Saranac Central High School
Saranac, NY06-2016
Skills
- Communication
- Leadership
- Multi Tasking
- Attention to Detail
- Customer Service
- Problem Solving
- Calm and patient demeanor
- Relationship building
- Positive attitude
- Computer skills
- Collaborative teamwork
- Behavior management
- Stress management
- Special education support
Timeline
Teaching Assistant
CVES BOCES
09.2023 - Current
CSR
Community Bank NA
02.2020 - 07.2020
Teller
Community Bank NA
03.2019 - 02.2020
Bartender, Bouncer, & Light and Audio Technician
Retro Live INC
10.2017 - Current
Contract Dance Instructor
Luna Rhythms Dance School
09.2017 - 01.2019
Retail Specialist/ Cashier
T.J. MAXX
08.2015 - 03.2016
Assistant Dance Instructor
Langlois Racine Dance School
09.2011 - 06.2017
Standard High School Diploma - undefined
Saranac Central High School
Bachelor of Arts - Special Education
Western Governors University