Casandra Kriegermeier
Wildwood,MO
Summary
Dynamic mortgage professional with extensive experience at HomeKey Mortgage, excelling in loan and lock desk processing. Proven track record in developing training programs and enhancing operational workflows. Strong problem-solving abilities and exceptional teamwork skills drive results in fast-paced environments, ensuring client satisfaction and adherence to regulatory standards.
Overview
14
14
years of professional experience
Work History
Mortgage Loan & Lock Desk Processor
HomeKey Mortgage, LLC
St. Louis, MO
05.2023 - Current
- Played a key role in launching HomeKey Mortgage, a joint venture of Golden Oak Lending and McBride Homes.
- Helped establish HomeKey Mortgage from the ground up, coordinating with both Golden Oak Lending and McBride Homes to develop initial processes, workflows, and client-facing operations.
- Processed mortgage loan applications for new build purchases, and managed multiple files simultaneously while adhering to tight deadlines.
- Collaborated with external vendors, Loan Officers, and borrowers to compile necessary documentation.
- Monitored the Lock Desk inbox for lock requests, re-prices, changes, and extensions.
- Secured loans in compliance with investor and program guidelines.
- Developed training guides for new employees and Loan Officers to enhance onboarding.
- Ensured compliance with federal regulations such as RESPA, Truth in Lending Act, Home Mortgage Disclosure Act and Anti-Money Laundering laws.
Loan Officer & Operations Assistant Manager
Golden Oak Lending
St. Louis, MO
07.2019 - 05.2023
- Oversaw the department that organizes, labels, obtains/updates documentation, calculates income, and the net tangible benefit, checked for correct documentation, and ensured that the mortgage application was set up correctly in the Meridian Link database.
- Hired and trained over twenty employees for nine branches across the United States.
- Responsible for approving payroll, monthly and annual performance reviews, and career development, where many employees were promoted.
- Developed department standards, procedures, and training guides to maintain quality file processes by enforcing both industry and company policies.
- Communicated effectively to senior management, including weekly and monthly reports on team performance, and attended monthly meetings.
- Worked with loan officers who shared the same sense of urgency on a loan.
- Advised on issues that arose from all departments in the company.
- Thrived in a fast-paced environment, and was able to grasp new concepts quickly in an ever-changing business environment.
- Precious data entry was used to complete multiple reports and system updates.
Receptionist
Elle Salon
Wildwood, MO
01.2017 - 07.2019
- Executed opening and closing procedures to ensure smooth salon operations.
- Delivered exceptional customer service while coordinating and scheduling appointments.
- Confirmed appointments to maximize client satisfaction and salon efficiency.
- Maintained salon cleanliness and organization to create welcoming environment.
- Reviewed inventory levels and assessed needs to ensure adequate stock availability.
- Placed orders for supplies, ensuring timely access for clients and staff.
- Monitored inventory trends to optimize purchasing decisions and minimize waste.
- Collaborated with team members to uphold high standards in service delivery.
Legal Assistant
Larson Law Firm
St. Louis, MO
07.2016 - 07.2017
- Scheduled, coordinated, and confirmed appointments for multiple attorneys and clients.
- Developed and maintained a comprehensively organized billing system and database of clients.
- Typed correspondence, legal documents, and arrange for the delivery of legal paperwork.
Part Time Assistant Manager
DEB
Saint Peters, MO
11.2011 - 07.2016
- Responsible for opening and closing store procedures, and provided excellent customer service by greeting and assisting each customer.
- Reorganized the sales floor to meet company demands and followed DEB standards and procedures.
- Assisted with the recruitment and training of new staff.
Education
Bachelor of the Arts - Business Administration
Lindenwood University
Saint Charles, MO05.2016
Business Administration
St. Charles Community College
Saint Charles, MO05.2013
Skills
- Mortgage loan processing
- Documentation management
- Compliance monitoring
- Lock desk operations
- Training development
- Customer relationship management
- Time management
- Problem solving
- Data entry
- Teamwork and collaboration
Timeline
Mortgage Loan & Lock Desk Processor
HomeKey Mortgage, LLC
05.2023 - Current
Loan Officer & Operations Assistant Manager
Golden Oak Lending
07.2019 - 05.2023
Receptionist
Elle Salon
01.2017 - 07.2019
Legal Assistant
Larson Law Firm
07.2016 - 07.2017
Part Time Assistant Manager
DEB
11.2011 - 07.2016
Bachelor of the Arts - Business Administration
Lindenwood University
Business Administration
St. Charles Community College