Summary
Overview
Work History
Skills
Timeline
Generic

Casandra Martinez

Phoenix,AZ

Summary

Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

29
29
years of professional experience

Work History

Assistant Manager of Customer Experience

JCPenney
Goodyear, AZ
05.2024 - Current
  • Delivered tailored solutions to enhance customer satisfaction and foster relationships.
  • Established an encouraging atmosphere for boosting credit sign-ups and loyalty program participation.
  • Executed operational tasks with precision and consistency.
  • Enhanced financial gains substantially.
  • Executed talent sourcing strategies while promoting cross-functional training.
  • Embrace ownership of roles and duties.
  • Developed strategies for superior hospitality experiences.

Fine Jewelry Supervisor

JCPenney
Glendale, AZ
12.2022 - 05.2024
  • Strengthened relationships with customers.
  • Provides feedback and training to associates to improve the customer experience.
  • Enhanced the shopping environment through strategic merchandising.
  • Manages planning and coordination of special events.
  • Streamlined workflows resulting in superior operational outcomes.
  • Manages the set process and case a day.
  • Enhanced profits through effective marketing of Protection Plans.
  • Delivered strong financial performance, securing $2.4 million in annual sales for the fine jewelry division.

Airport Newsstand/Retail Stores

Stellar Partners
Phoenix, AZ
07.2018 - 10.2022
  • I started as a supervisor in the gallery stores from July 2018 to June 2019.
  • Promoted to Assistant Store Manager overseeing 4 to 6 stores in Terminal 3/4, June 2019 - August 2019.
  • Promoted to Operations Manager for Newstand's in Terminal 3/4, 8/2019 - 11/2021.
  • The last position was Assistant General Manager, overseeing four retail stores and three newsstands, November 2021 - November 2022.

Sales Asst. to Supervisor

JCPenney
Phoenix, AZ
06.1996 - 09.2018
  • 1996, I started at JCP as a commission sales associate.
  • 1997-1999, Visual Merchandiser.
  • 1999–2001, M.A.
  • 2001-2018, managed multiple departments, including Div 1 through Div 5, and Div 7.

Skills

  • Sales monitoring
  • Recruiting and interviewing
  • Strategic thinking
  • Problem-solving
  • Process improvement strategies
  • Workload management
  • Team collaboration
  • Strategic planning
  • Goal setting
  • Marketing
  • Orientation and training
  • Recruitment and hiring
  • Team motivation
  • Time management
  • Customer service and satisfaction
  • Microsoft office expertise
  • Sales strategies
  • Money handling
  • Team building
  • Coaching and mentoring
  • Employee scheduling

Timeline

Assistant Manager of Customer Experience

JCPenney
05.2024 - Current

Fine Jewelry Supervisor

JCPenney
12.2022 - 05.2024

Airport Newsstand/Retail Stores

Stellar Partners
07.2018 - 10.2022

Sales Asst. to Supervisor

JCPenney
06.1996 - 09.2018

Similar Profiles

CREATE PROFILE
Casandra Martinez