Summary
Overview
Work History
Education
Skills
Timeline
Generic

CASANDRA MCGLAUN

Belden,MS

Summary

Dynamic professional with a strong work ethic and proven problem-solving skills. Expert in financial management and account balancing, consistently enhancing guest satisfaction through effective communication and multitasking. Recognized for maintaining accurate financial records and fostering a collaborative team environment, ensuring operational excellence. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

22
22
years of professional experience

Work History

Night Auditor

Comfort Inn Hotel
04.2025 - Current
  • Assisted in nightly financial reconciliation of guest accounts and transactions.
  • Processed check-ins and check-outs, ensuring accurate guest information entry.
  • Responded to guest inquiries and resolved issues efficiently to enhance satisfaction.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Generated and printed daily financial reports to track hotel performance.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
  • Compiled and presented detailed reports on nightly revenue, aiding in financial planning and analysis.
  • Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
  • Conducted nightly audits to ensure financial accuracy, promoting transparency and trust.

Business Owner

Embroidery Experts
01.2020 - Current
  • Developed and implemented operational processes to enhance customer service efficiency.
  • Managed inventory systems to ensure optimal stock levels and reduce waste.
  • Trained and mentored staff, fostering a collaborative work environment.
  • Analyzed market trends to identify growth opportunities and refine business strategies.
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Account Manager

R &R Tire Express
09.2023 - 07.2024
  • Managed client accounts by addressing inquiries and ensuring satisfaction with services provided
  • Coordinated communication between clients and internal teams to streamline project execution
  • Assisted in developing account strategies to enhance client engagement and retention
  • Maintained accurate records of client interactions and transactions for reporting purposes
  • Supported sales initiatives by identifying opportunities for upselling existing clients
  • Resolved client issues promptly, enhancing overall customer experience and loyalty
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Kept detailed records of daily activities through online customer database.
  • Collect the stores revenue by managing customer agreements.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
  • Maintained compliance with industry regulations while managing sensitive financial information.
  • Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
  • Collaborated with legal counsel on complex cases, ensuring all necessary documentation was prepared for litigation.
  • Reduced overdue accounts by implementing strategic collection techniques and maintaining consistent communication with clients.
  • Prepared accounts receivable-related journal entries for accounting month-end close.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Initiated repossession process or service disconnection upon failure of other collection methods.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.

Front Desk Receptionist

Holiday Inn and Suites
10.2021 - 09.2023
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Answered multi-line phone system, directing calls to appropriate departments efficiently.
  • Assisted guests with inquiries, providing exceptional customer service and resolution of issues.
  • Maintained organized reception area, enhancing overall visitor experience and professionalism.
  • Scheduled appointments and coordinated meeting room reservations to optimize facility usage.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Resolved customer problems and complaints.

Domestic Cleaner

Self-employeed
02.2016 - 10.2021
  • Managed household tasks, including cleaning, cooking, and laundry for optimal environment.
  • Assisted with childcare duties, ensuring safety and engagement of children in activities.
  • Organized household supplies and maintained inventory to streamline daily operations.
  • Developed efficient cleaning schedules to enhance home maintenance and organization.
  • Provided pet care services, ensuring well-being and adherence to dietary needs.
  • Implemented time management strategies to prioritize tasks effectively within busy schedules.
  • Managed laundry services, including washing, drying, folding, and ironing clothing items.
  • Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
  • Maintained a clean, safe, and organized home environment for family members.
  • Managed household finances by maintaining accurate records of expenses and budgeting accordingly.

Shipping and Receiving Clerk

Master-Bilt
10.2010 - 02.2016
  • Coordinated inbound and outbound shipments to ensure timely delivery and accurate inventory management.
  • Utilized warehouse management systems for tracking inventory levels and generating shipping reports.
  • Inspected incoming goods for quality compliance, ensuring adherence to safety standards and specifications.
  • Trained junior staff on best practices in shipping procedures and inventory control techniques.
  • Conducted regular audits of inventory accuracy, minimizing discrepancies through systematic checks.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.

Customer Service Representative

NEW
04.2008 - 10.2010
  • Diagnosed technical issues to restore functionality and optimize system performance.
  • Collaborated with cross-functional teams to identify root causes of recurring problems.
  • Implemented troubleshooting protocols that improved incident response time and efficiency.
  • Monitored system performance metrics to proactively address potential failures before escalation.
  • Enhanced customer satisfaction with timely resolution of complex technical problems.
  • Leveraged strong communication skills to convey complex information clearly during customer interactions, improving client understanding of resolutions provided.
  • Applied critical thinking skills to identify patterns in reported issues, enabling targeted improvements in hardware and software systems.
  • Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
  • Identified root causes of recurring issues, implementing long-term solutions to prevent future occurrences.
  • Reduced equipment failures through implementation of preventive maintenance schedules.
  • Implemented best practices in problem-solving methodologies, leading to more effective troubleshooting techniques across the team.
  • Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
  • Diagnosed and troubleshot hardware, software and network issues.

Certified Nursing Assistant

Cedars Nursing Facility
01.2004 - 04.2008
  • Provided direct patient care and assistance with daily living activities to enhance comfort and wellbeing.
  • Collaborated with nursing staff to implement personalized care plans based on individual patient needs.
  • Monitored vital signs and reported changes in patient conditions to healthcare team for timely interventions.
  • Trained and mentored new nursing assistants in best practices for patient care and safety protocols.
  • Maintained accurate medical records and documentation, ensuring compliance with healthcare regulations.
  • Implemented infection control measures to ensure a safe environment for patients and staff.
  • Assisted in mobility support, promoting independence while ensuring safety during transfers or ambulation.
  • Engaged patients in therapeutic activities, fostering emotional support and enhancing quality of life.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Education

High School Diploma - General Studies

Mooreville High School
Mooreville, MS
05.2002

Skills

  • Multitasking and organization
  • Problem-solving
  • Strong work ethic
  • Punctual and dependable
  • Balancing transactions
  • Teamwork and collaboration
  • Decision-making
  • Account balancing

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemote

Timeline

Night Auditor

Comfort Inn Hotel
04.2025 - Current

Account Manager

R &R Tire Express
09.2023 - 07.2024

Front Desk Receptionist

Holiday Inn and Suites
10.2021 - 09.2023

Business Owner

Embroidery Experts
01.2020 - Current

Domestic Cleaner

Self-employeed
02.2016 - 10.2021

Shipping and Receiving Clerk

Master-Bilt
10.2010 - 02.2016

Customer Service Representative

NEW
04.2008 - 10.2010

Certified Nursing Assistant

Cedars Nursing Facility
01.2004 - 04.2008

High School Diploma - General Studies

Mooreville High School

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