Casandra Ortiz
Houston
Summary
Results-driven Retail Sales Associate with a proven ability to analyze sales data and customer trends to optimize store performance. Skilled in identifying process improvements, resolving conflicts efficiently, and implementing solutions that enhance team collaboration and customer satisfaction. Dedicated to driving operational excellence and achieving measurable results in fast-paced retail environments.
Overview
7
7
years of professional experience
Work History
Team Leader
Walmart
Houston
05.2022 - 10.2025
- Achieved store objectives while maintaining strict policy compliance across all functions.
- Handled administrative responsibilities, such as scheduling shifts, and managing team performance reviews.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Served as primary liaison between management and associates, addressing inquiries and issues promptly.
Delivered presentations on departmental performance to keep stakeholders informed.
- Promoted customer satisfaction through proactive service initiatives and feedback collection.
Optimized inventory practices to reduce waste and increase efficiency in stock management. - Participated in regular meetings with senior leadership to provide updates on team progress.
- Assisted customers with fuel transactions and payment processing. Maintained cleanliness and organization of fuel station. Monitored fuel transactions to ensure safety and compliance. Stocked grab-and-go items on shelves to support operations.
Sales Associate
AutoZone
Houston
06.2021 - 05.2022
- Assisted customers in locating automotive parts and coordinated transfers to nearest locations.
- Executed vehicle assistance by performing headlight, car battery, and wiper blade replacements.
- Ensured efficient store restocking and organization in diverse departments.
Met employer and customer expectations by completing daily tasks on schedule. - Provided product knowledge and support to enhance customer experience.
- Participated in training sessions to improve product knowledge and sales skills.
- Answered incoming telephone calls to provide store, products and services information.
Retail Sales Associate
Cavender's Boot City
Humble
03.2019 - 03.2020
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Delivered valuable pricing information and recommendations tailored to customer needs.
Assisted customers with inquiries related to merchandise handling and store offerings. - Balanced multiple tasks simultaneously, prioritizing customer satisfaction and operational efficiency.
Focused on creating a welcoming atmosphere for shoppers through attentive service. - Ensured department remained well-stocked and organized while efficiently handling checkout processes.
Education
KIPP Generations Collegiate
Houston, TX06-2018
Degree - Psychology
Texas A&M University
Corpus Christi, TXSkills
- Team management
- Administrative tasks
- Inventory optimization
- Customer relationship management
- Process improvement
- Problem solving
- Conflict resolution
- Time management
- Data analysis
- Sales expertise
- Technical support
- Client communication
- Strategic planning
Languages
Spanish
Native/ Bilingual
Timeline
Team Leader
Walmart
05.2022 - 10.2025
Sales Associate
AutoZone
06.2021 - 05.2022
Retail Sales Associate
Cavender's Boot City
03.2019 - 03.2020
KIPP Generations Collegiate
Degree - Psychology
Texas A&M University