Casandra Pannell
Newport News,VA
Summary
Eager Office Assistant always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Overview
14
14
years of professional experience
Work History
Childcare Provider
Casandra's Tiny Tots Daycare
04.2019 - 11.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Assisted in potty training and other daily hygiene activities to support child development.
Bus Driver/Office Assistant/CDL Tester
TPMG/Fort Eustis
01.2016 - 09.2017
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Developed and maintained positive relationships with passengers and other drivers.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Received excellent customer reviews for friendly, punctual transport services.
- Inspected bus for any mechanical issues before departure.
School Bus Driver
Newport News Public Schools
09.2011 - 05.2017
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Completed logbooks, incident reports and other daily paperwork.
- Identified and reported mechanical problems and safety hazards.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
General Clerk II
Phillips Enterprises, LLC
08.2014 - 12.2016
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication.
- Completed and delivered requests for photocopying, printing, scanning or faxing and regularly maintained and serviced equipment to reduce workflow disruptions.
- Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Processed documents and materials to disseminate information to appropriate parties.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Produced high-quality communications for internal and external use.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited and proofread documents for accuracy and completeness.
- Assisted with onboarding of new employees.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Edited documents to keep company materials free of grammar errors.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Compiled and analyzed data to produce reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Customer Service Manager
Walmart-Super Center
06.2009 - 08.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected customer concerns to promote company loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
Education
No Degree - Business Administration And Management
Kaplan
Online04.2017
Cosmetology - Beauty Industry
Chris Logan Career College
Myrtle Beach,SC06.1996
High School Diploma -
Conway High School
Conway,SC06.1994
Skills
- Field Trip Planning
- Infection Control
- Childcare
- Personal Hygiene Assistance
- Housekeeping
- Care Management
- Child Supervision
- Meal Preparation
- Lesson Plan Development
- Group Leadership
- Recordkeeping Requirements
- CPR Training
Timeline
Childcare Provider
Casandra's Tiny Tots Daycare
04.2019 - 11.2023
Bus Driver/Office Assistant/CDL Tester
TPMG/Fort Eustis
01.2016 - 09.2017
General Clerk II
Phillips Enterprises, LLC
08.2014 - 12.2016
School Bus Driver
Newport News Public Schools
09.2011 - 05.2017
Customer Service Manager
Walmart-Super Center
06.2009 - 08.2011
No Degree - Business Administration And Management
Kaplan
Cosmetology - Beauty Industry
Chris Logan Career College
High School Diploma -
Conway High School
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