CASANDRA PEREZ
Kalamazoo,MI
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Cashier/Front Desk Receptionist
Zeigler Automotive Group
Kalamazoo, MI
09.2021 - 10.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions
- Streamlined checkout process for increased efficiency and reduced waiting times
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
- Worked flexible schedule and extra shifts to meet business needs
- Answered questions about store policies and addressed customer concerns
- Organized files according to established procedures for easy retrieval later on.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Processed customer appointments accurately and in a timely manner.
Cleaning Crew Member
Clean & Clear LLC
Kalamazoo, MI
10.2020 - 05.2021
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine
- Improved overall team productivity with proper time management and prioritization of tasks
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness
Food Cashier
Twisters Soft Ice Cream
Kalamazoo, MI
05.2018 - 07.2019
- Managed cash register operations accurately, maintaining proper cash balances at the end of each shift
- Entered food and beverage orders into POS system
- Handled customer complaints professionally, resolving issues promptly and courteously
Education
Diploma -
Parchment High School
Kalamazoo, MI05.2020
Skills
- POS Systems
- Payment Collection
- Refund Handling
- Multitasking Capabilities
- Payment Processing
- Cash Management
- Time management skills
- High-volume call reception
- Meticulous attention to detail
- Data accuracy
Timeline
Cashier/Front Desk Receptionist
Zeigler Automotive Group
09.2021 - 10.2024
Cleaning Crew Member
Clean & Clear LLC
10.2020 - 05.2021
Food Cashier
Twisters Soft Ice Cream
05.2018 - 07.2019
Diploma -
Parchment High School