Casandra Perez
Elgin,SC
Summary
Proven to enhance customer satisfaction and streamline operations, I excelled at San Jose Mexican Restaurante by leveraging exceptional customer service and cash handling skills. Expert in managing high-pressure situations and multitasking, I significantly contributed to a positive dining experience, demonstrating a strong work ethic and guest engagement without compromising service quality.
Overview
2
2
years of professional experience
Work History
Server
San Jose Mexican Restaurante
11.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Host
KPOT
02.2024 - 07.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier
Marble Slab Creamery
11.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Heron Virtual Academy
Greenville, SCSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Host
KPOT
02.2024 - 07.2024
Cashier
Marble Slab Creamery
11.2023 - 03.2024
Server
San Jose Mexican Restaurante
11.2022 - Current
Heron Virtual Academy
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