Casandra Peterson
St. Louis,MO
Summary
Dedicated healthcare and education professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
General Manager/ Instructor – Anatomy and Physiology
The Healing Arts Center
2022.04 - 2023.08
- Day to day compliance and financial operations.
- Human resources functions, including but not limited to, hiring, training and terminating employees.
- Audit and policy writing and management.
- Conflict resolution and mediation.
- Knowledge and application of anatomy/physiology/pathology principles in a massage therapy setting.
- Planning, teaching and providing different learning tools for success while enhancing curriculum development and delivery.
- Testing and ongoing grading and follow up.
- Resolving student issues as needed through oral and written communication.
Customer Support Manager
Abridge
2021.12 - 2022.06
- Customer inquiries and troubleshooting common issues within the application
- Working with other members of staff to analyze all current data related to performance and long-term improvement
- Addressing customer reviews and providing feedback on new features as needed
- Social media content moderation and marketing support through special project management towards process improvement.
Patient Service Specialist
SSM/Select Medical Physical Therapy
2021.03 - 2021.09
- Customer service, patient registration, scheduling, insurance verification and medical provider billing.
- Prior authorizations, demographic information updates.
- Answering and redirecting phone calls to the appropriate parties.
- Other duties included to assist the physical therapy staff as needed and referring patients to other facilities based on individual need.
Physical Therapy Technician
New Mexico Orthopedics
2019.01 - 2020.01
- Assisting with in different physical therapy modalities as well as exercise form supervision, counseling and correction.
- Teaching and guiding post-surgical patients through different programs to improve mobility and overall daily function as well as clinic maintenance, inventory and supply orders.
- New employee training and orientation.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
Certified Personal Trainer
Defined Fitness
2018.09 - 2019.07
- Fitness programming and wellness promotion through customized exercises that served each client's needs and activity levels.
- Customer service as well as client follow up and sales.
- Trainer coverage as needed.
- Group fitness planning and class delivery.
- Trained clients during strength training, cardio vascular exercise, and stretching.
Care Management Assistant
DaVita Medical Group
2017.05 - 2018.07
- Building case management requests for several members of Medicare Advantage plans.
- Requesting and updating information as required by the inpatient care management nurse team to other facilities.
- Phone call management and redirecting to different departments as appropriate.
- Insurance verification and other duties as assigned by department.
- Participation in interdepartmental committees related to employee surveying and satisfaction.
Ambulatory Service Representative
UNM Medical Group
2014.08 - 2017.05
- Infusion and provider scheduling and order follow up, answering phones.
- Customer service with other departments and University of New Mexico Hospital staff and as well as patient interaction and assistance through care direction.
- Insurance verification, referral processing as well as basic triage duties when requested.
- Provider, resident and new employee training as part of an analyst program that implemented Oncology based systems for entry level employees.
Patient Care Coordinator
ABQ Health Partners
2008.06 - 2014.08
- Financial operations and reconciliation, answering phones end of the day paperwork, employee training and time keeping when requested.
- Patient registration and data entry.
- Surgery and appointment scheduling as well as insurance and coverage verification.
- Customer service and medical record management in different settings and specialties.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Education
Associates in Psychology -
Central New Mexico Community College
Albuquerque, NMAssociates in English -
Central New Mexico Community College
Albuquerque, NMAssociates in Liberal Arts & Sciences -
Central New Mexico Community College
Albuquerque, NMCertificate in Health, Wellness & Public Safety -
Central New Mexico Community College
Albuquerque, NMMaster in Healthcare Administration -
University of Arizona Global Campus
Chandler, AZ07.2022
Bachelor in Health and Wellness -
University of Arizona Global Campus
Chandler, AZ01.2021
Skills
- Microsoft Office
- Internet Explorer
- Windows
- EHR Electronic Medical Records such as Mosaiq, Power Chart, IDX, AllScripts, EPIC and STARS
- Customer service
- Organizational skills
- Medical terminology knowledge
- Employee training
- Conflict resolution
- Data entry
- Teaching
- Programming
- Bilingual – English/Spanish
- 120-hour TESOL certification
- Current member of Golden Key Society for academic excellence
- Program Development
Affiliations
Golden Key International Honour Society
Languages
Spanish
Native or Bilingual
Timeline
General Manager/ Instructor – Anatomy and Physiology
The Healing Arts Center
2022.04 - 2023.08
Customer Support Manager
Abridge
2021.12 - 2022.06
Patient Service Specialist
SSM/Select Medical Physical Therapy
2021.03 - 2021.09
Physical Therapy Technician
New Mexico Orthopedics
2019.01 - 2020.01
Certified Personal Trainer
Defined Fitness
2018.09 - 2019.07
Care Management Assistant
DaVita Medical Group
2017.05 - 2018.07
Ambulatory Service Representative
UNM Medical Group
2014.08 - 2017.05
Patient Care Coordinator
ABQ Health Partners
2008.06 - 2014.08
Associates in Psychology -
Central New Mexico Community College
Associates in English -
Central New Mexico Community College
Associates in Liberal Arts & Sciences -
Central New Mexico Community College
Certificate in Health, Wellness & Public Safety -
Central New Mexico Community College
Master in Healthcare Administration -
University of Arizona Global Campus
Bachelor in Health and Wellness -
University of Arizona Global Campus
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