Casandra Pino
West Palm Beach,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Team Member
Cinnabon
01.2022 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payments for order totals.
Appointment Setter
Florida Window And Door Call Center
04.2022 - 10.2022
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Enhanced customer relationships through timely and professional follow-ups with prospective clients.
Brand Ambassador
American Eagle Outfitters
10.2022 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Efficiently handled multiple payment methods such as cash, credit cards, gift cards, and mobile payments for seamless transactions.
Education
Associate of Science - Diagnostic Medical Sonography
Palm Beach State College
Lake Worth, FLSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
Languages
Spanish
Professional Working
Timeline
Brand Ambassador
American Eagle Outfitters
10.2022 - Current
Appointment Setter
Florida Window And Door Call Center
04.2022 - 10.2022
Team Member
Cinnabon
01.2022 - 04.2022
Associate of Science - Diagnostic Medical Sonography
Palm Beach State College
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