Casandra Pressley
Florence,SC
Summary
Highly skilled Front End Team Leader with significant experience in managing diverse teams, optimizing workflow and coordinating project timelines. Strengths include effective communication, problem-solving skills and ability to prioritize tasks under pressure. Previous roles have shown marked improvement in team productivity and efficiency, as well as successful completion of high-stakes projects on time.
Overview
22
22
years of professional experience
Work History
Front End Team Leader
Walmart
Florence, South Carolina
06.2024 - Current
- Assigned and monitored daily tasks for the front-end team members.
- Coached team members on coding standards and best practices.
- Resolved production issues in a timely manner while adhering to deadlines.
- Conducted regular meetings with the team to discuss progress on current projects.
- Troubleshooted complex problems related to front-end applications.
- Promoted collaboration among teams within the organization by fostering an environment of open communication.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
Service Advisor/BDC Manager
Patriot Chevrolet Buick GMC
Darlington, SC
01.2023 - 06.2024
- Interact with customers, listen to their questions and concerns and provide timely responses
- Educate clients about the company's products, services and offers
- Schedule appointments, take orders, monitor service progress, calculate charges and process payments
- Review customer accounts and report changes to internal staff
- Manage complaints, returns and resolve customer grievances
- Record customer details and transactions
- Serve as a customer relationship manager
- Serve as a link between customers and different departments in the organization
- Identifying and securing new sales leads, and maintaining client relationships
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Parts Sales Manager
AutoZone Parts, Inc
Kingstree, SC
08.2010 - 01.2023
- Parts pro look up
- Assisting customers with finding the right parts
- Installing batteries and headlight bulbs
- Receive payment by cash, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits or change due to customers
- Count money in cash drawer at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Commercial driver Deliver parts
- Developed relationships with suppliers to ensure competitive pricing and timely delivery of parts.
Customer Service Representative
Sykes Enterprises, Incorporated
Kingstree, SC
04.2005 - 09.2010
- Activating Go Phones
- Collecting payments
- Trouble shooting customers phone
- Greet callers and handle their inquiry or direct them to the appropriate person according to their needs
- Confirm with customers by telephone to provide information about products or services, take or enter orders, cancel account, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers problem
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customer service or billing complaints by performing activities such as refunding money, or adjusting bills
- Refer unresolved customer grievances to designated departments for further investigation
Operations Manager
Fred's Inc
Kingstree, SC
02.2003 - 03.2005
- Supervise employee's Perform payroll functions such as maintaining time keeping information and processing and submitting payroll
- Monitor and maintain records of daily facility operations
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence or other material
- Establish work procedures or schedules and keep track of the daily work of staff
- Process merchandise returns and exchanges
- Order and dispense supplies
- Supervise other staff and provide training and orientation to new staff
- Stock shelves, and mark prices on shelves and items
Education
High School Diploma -
Kingstree High School
06.2000
Skills
- Cash counting
- Complaint resolution
- Problem-solving skills
- Credit returns processing
Timeline
Front End Team Leader
Walmart
06.2024 - Current
Service Advisor/BDC Manager
Patriot Chevrolet Buick GMC
01.2023 - 06.2024
Parts Sales Manager
AutoZone Parts, Inc
08.2010 - 01.2023
Customer Service Representative
Sykes Enterprises, Incorporated
04.2005 - 09.2010
Operations Manager
Fred's Inc
02.2003 - 03.2005
High School Diploma -
Kingstree High School
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