Casandra Ramirez
Killeen,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Information Technology Specialist
US Army
Camp Humphreys, South Korea
04.2021 - 04.2023
Information Technology Specialist
US Army
Killeen, TX
06.2023 - Current
- Provided technical support to users with hardware and software issues.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Performed system upgrades to ensure optimal performance.
- Created and maintained user accounts for new hires or current employees.
- Assisted in the development of disaster recovery plans for critical systems.
- Provided training and guidance to staff members on how to use various technologies effectively.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Provided general administrative support to staff members.
- Developed spreadsheets to track project progress, budgets and other related data.
- Improved office organization by developing filing system and customer database protocols.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Entered commands and observed system functioning to verify correct operations and detect errors.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided technical support for client inquiries via telephone and email.
- Configured network settings as per customer requirements.
- Repaired malfunctioning laptop computers by replacing parts such as motherboards, hard drives, memory modules.
- Created backup images of customers' data files onto external storage devices.
- Installed operating systems including Windows 10, 11 and Mac OS X on desktops and laptops.
Education
High School Diploma -
Jefferson High School
Jefferson, WI06-2020
Skills
- Problem-solving skills
- Hardware updates
- Customer Service
- Issue Resolution
- Hardware Repair
- Help Desk Software
- Software Installation
- System Administration
- Troubleshooting and diagnosis
- Critical Thinking
- Paperwork Processing
- Account updating
Languages
Spanish
Professional
References
References available upon request.
Timeline
Information Technology Specialist
US Army
06.2023 - Current
Information Technology Specialist
US Army
04.2021 - 04.2023
High School Diploma -
Jefferson High School
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