Casandra Rice
Coral Springs ,FL
Summary
Dynamic professional with a proven track record at Spa Palmera, enhancing guest experiences and driving retail sales growth through exceptional communication and inventory management. Skilled in mentoring and hospitality service expertise, I've led teams to exceed client expectations, fostering strong relationships and improving service delivery. My approach combines strong leadership with technology proficiency, significantly contributing to operational excellence and customer satisfaction.
Hospitality professional with extensive experience in luxury service environments, bringing proven track record of enhancing guest experiences. Known for fostering collaborative team environments and adapting to dynamic guest needs. Expertise in personalized service and conflict resolution, paired with dedication to achieving outstanding results.
Professional hospitality expert prepared for this role. Skilled in managing guest experiences, resolving issues, and ensuring high satisfaction. Strong focus on team collaboration and adapting to changing needs. Known for excellent communication, organizational skills, and reliability.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Spa Lead Concierge
Spa Palmera
02.2024 - Current
- Assisted in the development of marketing materials promoting hotel services and amenities, increasing visibility among potential clientele.
- Coordinated special requests such as surprise celebrations or unique accommodations for guests celebrating milestones or special occasions during their stay.
- Mentored junior concierge team members, fostering a supportive work environment conducive to professional growth.
- Managed high-profile clients'' requests and ensured their expectations were exceeded through meticulous attention to detail.
- Assisted with the development and implementation of standard operating procedures for the concierge department, ensuring consistent service delivery across all team members.
- Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and actively participating in team-building activities.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
- Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
- Scheduled and assigned work assignments to retail team and oversaw completion of tasks.
- Improved overall spa revenue by upselling treatments and retail products effectively.
- Established strong relationships with retail store managers, ensuring seamless collaboration for in-store events and promotions.
- Provided knowledgeable product recommendations based on individual client needs, driving retail sales growth.
- Trained new hires on store policies and procedures, ensuring seamless integration into the retail team dynamic.
- Maintained a clean and inviting retail environment that encouraged positive customer interactions.
Teacher
Bright Horizons Childcare
03.2020 - 09.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Gathered materials and resources to prepare for lessons and activities.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Developed individualized learning plans for each child, catering to their unique needs and abilities.
Cashier, Cash Office, Customer Service Manager
Hobby Lobby
01.2016 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced customer complaints by proactively identifying and addressing common issues.
Education
High School Diploma -
Monarch High School
Coconut Creek, FL05-2020
Skills
- Exceptional communication
- Technology proficiency
- Vendor negotiation
- Brand representation
- Strong leadership
- Hospitality
- Effective problem solving
- Guest experiences
- Training and mentoring
- Hospitality service expertise
- Guest accommodations
- Sales
- Outstanding customer service
- Problem-solving abilities
- Conflict resolution expertise
- Reliability
- Flexibility
- Detail Oriented
- Multitasking Abilities
- Inventory Management
- Concierge services
Timeline
Spa Lead Concierge
Spa Palmera
02.2024 - Current
Teacher
Bright Horizons Childcare
03.2020 - 09.2021
Cashier, Cash Office, Customer Service Manager
Hobby Lobby
01.2016 - 03.2020
High School Diploma -
Monarch High School
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