Master of Science - Health Administration
University of Maryland - University College
Hyattsville, MD05.2011
Cassandra Ruffin
Fort Washington,MD
Education
Bachelor of Science - Psychology
Bowie State University
Bowie, MD05.2001
Overview
17
17
years of professional experience
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Skills
- Program Oversight
- Process Improvement
- Case Management
- Patient Education
- Organizational Skills
- Strategic Planning
- Healthcare Operations
- Health Care System
Work History
Residential Counselor
DC ARC
Washington, DC
03.2015 - 05.2020
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Supported patient care excellence via planning and interpretation of programs.
- Completed resident assessments in accordance with current regulations and guidelines.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with self-administered medications.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Helped clients manage money, pay bills and shop for groceries or personal items.
Case Manager Intern
SAMHSA
Rockville, MD
06.2003 - 01.2011
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Collaborated with various agencies and service providers to facilitate care coordination and information sharing.
- Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene.
- Supported personal needs of residents dealing with diverse conditions.
- Solved grievances and complaints by collaborating with residents.