Casandra Russo-Martinez
Grand Rapids,Michigan
Summary
Results-oriented with three years supporting operations of correctional facility. Demonstrated leadership in adversarial situations. Commitment and understanding of equal opportunities with diverse and multicultural environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Unit Supervisor
Bethany Christian Services
09.2022 - Current
- Managed schedule for direct care staff
- Served as supervisor when direct supervisor was out of office
- Assisted in keeping staff documents and shift documents up to date
- Assisted with two-week and daily food orders for unit
- Assisted with weekly unit staff observations
- Assisted with keeping staff training up to date
- Participated in treatment team meetings
- Participated in policy and procedure monthly meetings
- Managed credit card allocations and unit budget
- Participated in documenting monthly youth specialist meeting
- Assisted program supervisor in yearly audit requirements
- Assisted in new staff required documents
- Assisted with keeping unit policy binder up to date
- Assisted in hiring and training new staff
- Became an on-call supervisor
- Became efficient in writing reports and submitting to stakeholders
Education Specialist/Life Skills Coordinator
Bethany Christian Services
09.2021 - 09.2022
- Liaison between unit and school
- Member of the RISE committee
- Kept communication between two different schools
- Started the enrollment process for public schooling within unit (only Lighthouse was used)
- Assess each client on ELL and 72 hour assessment upon arrival
- Became proficient in uploading documents into UC Portal in a timely fashion
- Attended quarterly conferences for each client
- Attended behavioral and attendance meetings as needed
- Called in clients that were sick or late
- Helped each client with becoming proficient in English
- Assisted with finding tutors and other educational sources for each client
- Introduced "PIE" to each client upon arrival
- Maintained organization of completion of each "PIE" slice
- Attended each treatment team meeting
- Communicated with treatment team regarding school or "PIE" issues
Sanitary Technician
Kleen
03.2022 - 09.2022
- Seasonal cleaning job
- Improved sanitation levels by conducting thorough cleaning and maintenance of public restrooms.
- Reduced health risks for customers and staff with regular disinfection of high-traffic areas.
- Enhanced overall cleanliness by performing deep-cleaning tasks on a consistent schedule.
- Maintained inventory of cleaning supplies, ensuring the availability of essential items for daily use.
Direct Care Shift Lead Youth Specialist
Bethany Christian Services
08.2020 - 09.2021
- Managed each shift
- Delegated tasks to each staff to ensure a smooth running shift
- Took clients to activities
- Ensured clients were in attendance to group sessions and appointments
- Provided a detailed end of the shift summary
- Provided end of the shift notes for each client
- Ensured a clean workspace for the next shift
- Communicated with next shift lead
- Organized and completed REC plans as needed
- Improved team efficiency by helping train new staff of essential job duties
Amazon Warehouse Associate
Amazon Fulfillment Associates
08.2019 - 07.2020
- Reduced order processing time through effective organization and prioritization of tasks
- Maintained a safe working environment by adhering to safety protocols and guidelines
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions
- Kept weekly quota up
- Stowed packages in correct delivery bags
- Organized delivery bags
- Made labels for packages
- Maintained speed when on package line
Inspector
NUCRAFT FURNITURE
05.2016 - 08.2019
- Cut veneer (wood pieces for furniture)
- Made sure measurements were correct
- Managed the gluing phase
- Made the veneer glue
- Picked and sorted through veneer
- Inspected veneer for shipment
Customer Service Representative
Once Upon A Child Franchise
05.2015 - 01.2016
- Learned the buying merchandise store process
- Stayed up to date with trainings
- Assisted in training new staff
- Managed the cash register
- Tagged merchandise
- Helped keep inventory
- Greeted customers
- Maintained a clean environment and assisted with sanitizing each night
Inspector/Packer
NBHX Trim
02.2014 - 05.2015
- I was responsible for; carefully inspecting each car part and transferring the part to the next station
- Occasionally helping other stations
- Mastered each station
- Maintained flexibility when moving from one station to the next
Server
New Beginnings Restaurant
01.2012 - 01.2014
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers
- Managed cash register and counted drawer down at the end of shift
Education
Associates - Psychology
Grand Rapids Community College
Grand Rapids, MI06.2025
High School Diploma -
Sparta High School
Sparta, MI06.2020
Skills
- Technical Knowledge
- Team Management
- Mentoring Abilities
- Industry Expertise
- Leadership Abilities
- Organizational Skills
- Conflict Resolution
- Staff Training
- Policy Implementation
- Effective Communication
- Continuous Learning
Certification
- CPR Certification
- CPI Certification
Languages
Spanish
Limited Working
Timeline
Assistant Unit Supervisor
Bethany Christian Services
09.2022 - Current
Sanitary Technician
Kleen
03.2022 - 09.2022
Education Specialist/Life Skills Coordinator
Bethany Christian Services
09.2021 - 09.2022
Direct Care Shift Lead Youth Specialist
Bethany Christian Services
08.2020 - 09.2021
Amazon Warehouse Associate
Amazon Fulfillment Associates
08.2019 - 07.2020
Inspector
NUCRAFT FURNITURE
05.2016 - 08.2019
Customer Service Representative
Once Upon A Child Franchise
05.2015 - 01.2016
Inspector/Packer
NBHX Trim
02.2014 - 05.2015
Server
New Beginnings Restaurant
01.2012 - 01.2014
Associates - Psychology
Grand Rapids Community College
High School Diploma -
Sparta High School
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