Casandra Sanchez
Chicago,il
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
02.2021 - 08.2025
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted in training new baristas on beverage preparation and customer service techniques.
- Managed inventory levels, restocking supplies to minimize disruptions during peak hours.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize workflow during busy shifts for improved efficiency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Shift Leader
Dunkin Donuts
04.2020 - 01.2021
- Identify customer’s questions, complaints, and concerns, Manage labor duties: hiring and training associates, Keep records of all bank deposits and reconcile drawers, Perform opening and closing duties.
- Maintain overall store: stock and prepare for next day, Complete weekly food and paper inventory, Ensure restaurant is safe and clean, Reconcile drawer.
Shift Supervisor
Dunkin Donuts
01.2018 - 04.2020
- Time management.
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored team members on service standards and product knowledge.
- Resolved customer complaints swiftly, enhancing overall dining experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Education
High School Diploma -
Dr.pedro Albizu Campos High School
Humbolt Park Il06-2021
Skills
- Effective leadership and management
- Active listening and communication
- Time management
- Time management
- Friendly and outgoing
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Safe food handling
- Safe food handling practices
LANGUAGES
Spanish, English
Timeline
Barista
Starbucks
02.2021 - 08.2025
Shift Leader
Dunkin Donuts
04.2020 - 01.2021
Shift Supervisor
Dunkin Donuts
01.2018 - 04.2020
High School Diploma -
Dr.pedro Albizu Campos High School