Casandra Shiver-Cox
Jacksonville,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
19
19
years of professional experience
Work History
Lead Server
Bonos Pit Bbq
07.2017 - 07.2025
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Processed orders and sent to kitchen employees for preparation.
Carnival Worker
Heart of America
05.2014 - 07.2017
- Responded to customer complaints to help resolve issues.
- Maintained clean, organized workspace according to operational standards.
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Used cash register to tender change and process cash and credit card payments.
- Prepped food items for later use to save staff time during busy hours.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
Dietary Aide
St Vincent's University Hospital
01.2007 - 05.2008
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Kept all kitchen areas clean, tidy and free of hazards.
- Monitored food quality and freshness throughout day.
- Utilized POS system to receive and process food and beverage orders.
- Cleaned and organized kitchen, dining and service areas.
Education
FSCJ Downtown
Jacksonville, FLSkills
- Accurate money handling
- High volume dining
- Responsible and trustworthy
- Point of sale systems
- ServSafe certification
- POS system operations
- Teamwork and collaboration
- Strong leadership
- Customer service
- Willingness to learn
- Dining customer service
- Resourceful and reliable
- Server monitoring
Timeline
Lead Server
Bonos Pit Bbq
07.2017 - 07.2025
Carnival Worker
Heart of America
05.2014 - 07.2017
Dietary Aide
St Vincent's University Hospital
01.2007 - 05.2008
FSCJ Downtown
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