Years of professional experience in the medical field
Casandra Syme
Monroe,GA
Summary
High-energy Chief Operating Officer with demonstrated record of exceeding profitability goals and driving increased revenues while containing costs. Successfully grew organizations to achieve excellence through efficient operational systems support.
Overview
21
21
Work History
Chief Operating Officer, Chief Compliance Officer
Care Plus Medical Corporation
Watkinsville, GA
09.2013 - 03.2024
- Developed and implemented strategies to increase operational efficiency.
- Analyzed financial data and identified areas of improvement for cost savings and maximized profits through reducing expenditures and evaluating prices.
- Monitored performance metrics to ensure quality standards are met.
- Collaborated with senior leadership on organizational objectives and initiatives.
- Directed the daily operations of multiple business lines across the organization.
- Managed the HR department, staff recruitment, training, and development processes.
- Assisted in creating annual budgets and monitoring expenses against budget goals.
- Implemented process improvements to reduce waste and optimize workflow.
- Developed, reviewed, and revise policies and procedures, to ensure compliance with applicable federal, state, local laws and regulations.
- Developed and implemented a robust compliance program including yearly revision and training of all employees and independent contractors.
- Negotiated contracts with payors, vendors, and suppliers for goods or services.
- Identified new business opportunities through market research analysis.
- Facilitated change management initiatives in order to streamline operations.
- Established key performance indicators for measuring success.
- Conducted regular meetings with departmental heads to review progress.
- Provided guidance and support for problem solving efforts.
- Analyzed customer feedback data to identify trends in patient satisfaction and formulated strategies to improve customer service levels within the organization.
- Ensured compliance with safety protocols, industry standards, and legal. requirements.
- Maintained a positive work environment by resolving employee disputes promptly.
- Built relationships with external stakeholders such as investors, partners.
- Developed and refined short- and long-term strategies to drive growth and profitability.
- Maintained productive relationships and communication channels across organization.
- Established plans to address productivity, operational performance and staff retention and satisfaction.
- Reviewed, analyzed and interpreted financial statements.
- Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
Regional Executive Director
Piedmont Heart Institute, Piedmont Healthcare, Inc
Atlanta, GA
01.2010 - 09.2013
- Executive administration of fifteen cardiology practices located in East, South and Metro Atlanta for Piedmont Heart Institute.
- Directly supervise and coordinate activities of assigned practices and support practice managers and supervisors in day-to-day management of operations.Responsible for operational and financial performance of all practices in assigned regions.
- Facilitate the implementation of and ensure adherence to all corporate policies, procedures and initiatives by staff and physicians.
- Coordinate involvement of practice management teams in defining and developing annual budget needs.
- Frequently interact with executive administration team in ensuring consistency in regional administration. Travel frequently to each office in the assigned regions to meet with management team, staff and physicians.
- Monitor CBO coding and billing for all practices to ensure timely and accurate claims adjudication.
- Work closely with Marketing leadership to determine market trends, and develop market penetration strategies and action plans.
- Responsible for hiring, training, and the development of all management personnel within assigned regions.
- Work closely with the recruitment team to coordinate qualified physician and mid level candidate interviews and ultimately initiating the hiring process.
- Serve as active member of PHI Practice Council (responsible for review and approval of all practice openings/closing, physician relocations, and new service lines).
- Work collaboratively with regional medical directors in defining regional strategies, review of physician productivity and any disciplinary actions.
- Charged with development of strategies to increase employee, patient, and physician satisfaction to meet or exceed organizational objectives.
- Oversee all practice openings, closing and relocations to include negotiation of new office space, space design, and acquisition/disposal of all furniture, fixtures and equipment.
Director of Operations
Saint Joseph's Hospital of Atlanta, East Georgia
Atlanta, Georgia
03.2008 - 01.2010
- Key player in the due diligence process and subsequent purchase of a 25 bed Critical Access Hospital.
- Assist in developing plans to build a new $50 mil1ion, 80,000 square foot State of the Art regional facility.
- Set up all events for the Board of Directors, staff and the community for fund raising for the new facility.
- Populated a new Board of Directors, recruiting over 30 new physicians, increased surgery volumes by 300%, increased Emergency Department visits by over 50%, increased inpatient admissions by over 50%, increased outpatient revenue by implementing a complete Rehab department, Sleep study facility, and an Outpatient Imaging center.
- Responsible for the set up, staffing, and operations of a full service Billing and Collections department resulting in collections of over one million dollars per month.
- Responsible for overall budget preparation for the facilities.
- Oversee compliance program and training of all employees and contractors.
- Oversee daily core business and operational development functions for the facilities to improve operations and reduce cost.
Chief Executive Officer
Minnie G. Boswell Memorial Hospital
Greensboro, Georgia
01.2007 - 03.2008
- Lead operations of a 25 bed critical access hospital with total revenues of over 21 million dollars.
- Managed an administrative and medical staff of over one hundred and responsible for the operations of two other facilities with staff of over thirty.
- Ensure the efficiency of emergency care and medical surgical unit and proper administration of laboratory, pharmacy, radiology, respiratory, social work, utilization review, PT, human resources, dietary, housekeeping, plant operations and medical records departments.
- Head the administration of hospital-wide quality management and performance improvement initiatives in the areas of utilization review, risk management, quality management, performance improvement, social services and physical therapy.
- Develop and implement a customer service program and train employees on customer service policies and procedures for the facility.
- Trouble shoot administration and staff conflicts and issues.
- Act as a public relations liason for the facility including patient relations, public speaking events, community events, marketing, recruiting of employees and physicians.
- Daily banking, bi-weekly accounts payable including payroll and monthly bank account reconciliation, invoicing, corporate reporting and yearly budget preparation.
- Hands on daily operations and P&L analysis to improve operations, drive productivity and reduce costs.
- Ensure Joint Commission compliance for Critical Access status.
- Key player in the purchase of two physician offices and lead the negotiations and the due diligence in the purchase of several other facilities
Administrator
Family Medical Associates of Lake Oconee
Greensboro, Georgia
12.2002 - 01.2007
- Managed all aspects of the facilities with total revenues of over 2.7 million dollars.
- Accounting functions (payroll, invoicing, taxes, A/P, A/R, daily banking).
- P&L analysis, preparation of budgets, monitoring of expenditures and billing department.
- Vendor relations, marketing, customer service, patient relations, recruitment of staff and physicians, staff supervision, management of all aspects of human resources (benefits, staffing levels including the hiring, motivation and appraisal of staff performance).
- Set up of all the facility's new satellite operations.
- Continuous recruitment and retaining of physicians for Lake Oconee Diagnostic/Imaging and Specialty Center.
- Setup, implementation, and training of electronic medical records system.
Education
Bachelor of Arts - Human Resources Development
Suffield University
05-2001
Skills
- Compliance Program Development & Management
- Business Analysis
- Business Forecasting
- Planning and execution
- Operations Oversight
- Strategic Planning
- Business Development
- Benefits Administration
- Human Resources Management
- Policy Development
- Executive Leadership
- Organizational Development
- Financial Oversight
- Performance Management
Certification
- Member of the American College of Healthcare Executives
- Member of Society of Human Resource Management
Timeline
Chief Operating Officer, Chief Compliance Officer
Care Plus Medical Corporation
09.2013 - 03.2024
Regional Executive Director
Piedmont Heart Institute, Piedmont Healthcare, Inc
01.2010 - 09.2013
Director of Operations
Saint Joseph's Hospital of Atlanta, East Georgia
03.2008 - 01.2010
Chief Executive Officer
Minnie G. Boswell Memorial Hospital
01.2007 - 03.2008
Administrator
Family Medical Associates of Lake Oconee
12.2002 - 01.2007
Bachelor of Arts - Human Resources Development
Suffield University
- Member of the American College of Healthcare Executives
- Member of Society of Human Resource Management
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