CASANDRA THOMAS
Honea Path,SC
Summary
Diligent Customer Service Specialist and Team Leader that brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to securing the profitable growth of the organization.
Overview
16
16
years of professional experience
Work History
Team Leader
Timken
08.2016 - Current
- Ensure team meets production targets and operates safely, correctly, and efficiently. Delegates tasks among team members based of skill level. Track performance and provide constructive feedback for improvement. Provide training for team members. Address and resolve production issues with minimal downtime. Ensure that all team members are working safely and following company policies. Conduct team meetings to discuss production goals, challenges, and improvements. Foster a culture of continuous improvement and encourage team members to suggest ideas. Produce reports on production performance, quality metrics, and team achievements for review by management.
Customer Service and Sleep Therapy Team Leader
Bryant Pharmacy and Supply
08.2013 - 08.2016
- Effectively communicated with team members to maintain clearly defined expectations. Addressed negative customer feedback immediately. Ordered inventory when needed. Tended to needs of the sleep apnea patients. Completed necessary paperwork for both departments. Successfully managed the activities of 6 team members in multiple locations. Developed and implemented policies, procedures and process improvement to increase customer satisfaction.
Filler Operator
Nutra Manufacturing
06.2011 - 06.2013
- Adjusted machine feed and speed if machine malfunctioned. Changed equipment over to new product. Helped achieve company goals by supporting production workers. Inspected finished products for quality and adherence to customer specifications. Started up and shut down processing equipment.
Cashier
Chick Fil A
06.2009 - 06.2012
- Accepted payment from customers and made change as necessary. Assisted co-workers. Cleaned bars, work areas, and tables. Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash. Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers. Performed dishwasher duties.
Education
Bachelor of Science - Human Resources Management
Capella University
Minneapolis, MNOther - Medical Billing and Coding
Devry University
Lisle, IL09.2025
Other - Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL08.2012
High school or equivalent - undefined
T L Hanna High School
Anderson, SC05.2011
Skills
- Setting and achieving personal and professional goals independently - 6 years
- Ability to organize tasks and projects using digital tools and keep track of deadlines and priorities - 10 years
- Strong skills in writing clear, concise, and professional emails, messages, and reports - 10 years
- Ability to find solutions independently when challenges arise, using available resources and tools - 8 years
- Effectively working with team members and contributing to group projects, even when not physically together - 8 years
- Flexible and quick learner, able to adapt to new tools, processes, and changing work conditions - 10 years
- Proficient in Zoom, Microsoft Teams, Slack, and other communication tools for effective remote collaboration - 2 years
Timeline
Team Leader
Timken
08.2016 - Current
Customer Service and Sleep Therapy Team Leader
Bryant Pharmacy and Supply
08.2013 - 08.2016
Filler Operator
Nutra Manufacturing
06.2011 - 06.2013
Cashier
Chick Fil A
06.2009 - 06.2012
Other - Medical Billing and Coding
Devry University
Other - Medical Administrative Assistant
Ultimate Medical Academy
High school or equivalent - undefined
T L Hanna High School
Bachelor of Science - Human Resources Management
Capella University
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