Casandra Thornton
Issaquah,WA
Summary
With a proven track record at Petco, I excel in customer service and inventory management, enhancing salon revenue through strategic service expansion and effective team leadership. My adaptability and strong relationship-building skills ensure high client satisfaction and repeat business, underpinning my commitment to professional excellence in the pet grooming industry.
Overview
17
17
years of professional experience
Work History
Pet Groomer Apprentice
Petsmart
01.2007 - 12.2010
- Developed strong time management skills by juggling multiple grooming tasks simultaneously while adhering to tight schedules.
- Demonstrated attention to detail when executing precise cuts according to breed standards or owner requests.
- Learned proper techniques for handling various types of animals safely, reducing risk of injury or stress to pets under my care.
- Continuously expanded knowledge of the pet grooming industry through research, networking, and attending relevant seminars or workshops.
- Gained knowledge of different pet breeds and their specific grooming needs through hands-on experience.
- Participated in ongoing training sessions to continuously improve skills and stay current with industry trends.
- Collaborated with senior groomers to develop personalized grooming plans for each pet based on breed, temperament, and owner preferences.
- Provided compassionate care for pets with special needs or behavioral issues, ensuring their comfort during the grooming process.
Groomer/ Assistant Baker
Snooty Pets Grooming Salon & Bakery
01.2011 - 12.2012
Grooming Salon Manager & Grooming Instructor
Petco Grooming Salon
01.2012 - 12.2013
- Fostered strong relationships with clients through excellent communication skills and personalized attention to their pets'' needs.
- Managed and maintained health, welfare and proper care of animals.
- Conducted regular evaluations of staff performance for continuous improvement in service quality standards across the team.
- Ordered supplies for forecasted grooming demands.
Grooming Salon Manager
Pawsh Wash
01.2013 - 12.2014
- Increased revenue by expanding services offered, including specialty grooming treatments and pet pampering packages.
- Conducted regular evaluations of staff performance for continuous improvement in service quality standards across the team.
Groomer/ Assistant Baker
Bogarts Bone Appetite
01.2015 - 12.2016
- Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
- Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Continuously sought out professional development opportunities, staying current on industry trends and best practices in pet grooming.
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
- Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
- Mastered breed-specific grooming techniques, catering to diverse clientele with varying requirements.
- Managed multiple appointments concurrently, balancing competing demands while maintaining high-quality results for each pet.
Bia’s Grooming Salon
Groomer/ Assistant Grooming Instructor
01.2016 - 12.2017
- Kept detailed records of each pet's grooming history, enabling tailored services for the dogs health and the clients expectations.
- Recruited and trained staff to offer grooming services for diverse animals.
- Identified opportunities for upselling relevant products or services based on individual pet requirements.
- Oversaw the maintenance of all grooming equipment to ensure its safe and efficient operation, reducing downtime due to malfunctioning tools.
Groomer
Valerie’s Paw Spa
01.2017 - 12.2021
- Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
- Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
- Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
- Managed multiple appointments concurrently, balancing competing demands while maintaining high-quality results for each pet.
- Collaborated with fellow groomers to effectively manage workload and deliver consistent results across all appointments.
- Assisted in maintaining accurate records of each pet''s medical history, vaccinations status, and past grooming experiences.
Grooming Salon Manager
Petco
01.2021 - 12.2022
- Increased revenue by expanding services offered, including specialty grooming treatments and pet pampering packages.
- Conducted regular evaluations of staff performance for continuous improvement in service quality standards across the team.
- Promoted the salon through community partnerships and engaging marketing campaigns, driving brand awareness and attracting new clients.
- Recruited and trained staff to offer grooming services for diverse animals.
- Streamlined appointment scheduling for increased client convenience and improved salon workflow.
- Boosted employee retention with supportive management practices and fostering a positive work culture.
- Managed financial operations efficiently, tracking expenses closely and maximizing profitability of the salon.
- Developed comprehensive employee training programs for enhanced grooming techniques and customer service skills.
- Collaborated effectively with team members to provide seamless service from check-in to pick-up, enhancing overall client experience.
- Implemented inventory control systems to optimize product usage and reduce waste in supply management.
- Fostered strong relationships with clients through excellent communication skills and personalized attention to their pets'' needs.
- Enhanced customer satisfaction by implementing efficient grooming processes and ensuring a clean, safe salon environment.
- Demonstrated adaptability by accommodating unique requests or addressing specific concerns from clients regarding their pets'' grooming needs.
Groomer
The Wizard of Paws
01.2022 - 05.2024
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
- Streamlined appointment scheduling for increased efficiency and improved client experience.
- Continuously sought out professional development opportunities, staying current on industry trends and best practices in pet grooming.
- Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
- Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
- Managed multiple appointments concurrently, balancing competing demands while maintaining high-quality results for each pet.
- Mastered breed-specific grooming techniques, catering to diverse clientele with varying requirements.
- Developed strong rapport with clients, leading to repeat business and positive word-of-mouth referrals.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Conducted thorough pre-grooming consultations with clients to determine their preferences, resulting in customized service experiences.
- Reduced customer wait times by implementing time management strategies in the grooming process.
- Contributed to business growth by consistently meeting or exceeding sales goals for retail pet products sold in conjunction with grooming services.
Education
High School Diploma -
Sierra Vista High School
Las Vegas, NV06.2007
Skills
- Customer Service
- Relationship Building
- Safe Lifting Techniques
- Continuing education participation
- Teamwork and Collaboration
- Cleanliness and sanitation
- Phone and Email Etiquette
- Appointment Scheduling
- Safety precautions and measures
- Product Knowledge and Sales
- Basic accounting
- Attention to Detail
- Inventory Management
- Dependable and Responsible
- Microsoft Office
- SOP compliance
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical Thinking
- Organizational Skills
Timeline
Groomer
The Wizard of Paws
01.2022 - 05.2024
Grooming Salon Manager
Petco
01.2021 - 12.2022
Groomer
Valerie’s Paw Spa
01.2017 - 12.2021
Bia’s Grooming Salon
Groomer/ Assistant Grooming Instructor
01.2016 - 12.2017
Groomer/ Assistant Baker
Bogarts Bone Appetite
01.2015 - 12.2016
Grooming Salon Manager
Pawsh Wash
01.2013 - 12.2014
Grooming Salon Manager & Grooming Instructor
Petco Grooming Salon
01.2012 - 12.2013
Groomer/ Assistant Baker
Snooty Pets Grooming Salon & Bakery
01.2011 - 12.2012
Pet Groomer Apprentice
Petsmart
01.2007 - 12.2010
High School Diploma -
Sierra Vista High School
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